岗位职责
1. Take responsibility for the co-ordination and monitoring of all meetings and convention.
负责各类会议的协调和监督工作。
2. Ensure contracts are completed and revised.
确保合同的签定和修改。
3. Manage the standards and procedures of the department, for instance, ensuring that business has been signed prior to commence planning.
管理部门的标准工作程序,如确保在开始规划业务前签定合约。
4. Manage the rooming list process.
管理团体名单。
5. Co-ordinate the allocation of space for the conference and associated events.
协调会议和相关活动的场地分配工作。
6. Entertain clients.
招待客户。
7. Liaise with the Reservations Department for room availability and room preferences.
就房间供应能力和类型联系预订部。
8. Conduct room familiarizations and site inspections.
进行带客参观酒店的工作。
9. Monitor Competitor activities.
监测竞争对手的工作。
10. Maintain and develop contacts with business generators, meeting and conference planners, travel agents, airlines,
corporate accounts.
同业务供应商,会议策划人,客人和会展部门,旅行社,航空公司和公司客户保持并发展关系。
11. Supervises the functioning of all banqueting department employees, facilities, sales and costs, to ensure maximum
departmental profit is achieved.
监督宴会部员工,设施的工作情况,以及销售和成本,确保部门获得最大的利润。
12. Controls and analyses, on an on-going basis, the following, in an effort to ensure optimum performance:
持续性的控制和分析以下工作,努力确保获得最优的绩效:
Quality levels of product and service
产品和服务的质量水平
Guest satisfaction
宾客满意度
Merchandising and Marketing
市场销售
Operating costs
运营成本
13.Sanitation, cleanliness and hygiene.
公共卫生,卫生与清洁。
14. Oversees the preparation, presentation and service of banquet Food and Beverage products to ensure highest
quality at all times.
管理宴会食品和宴会产品的准备,布置和服务工作,确保一贯性的提供最优的服务质量。
15. Establishes and maintains effective employee relations.
与员工建立和保持良好的工作关系。
16. Supervises and coordinates in liaison with the Food and Beverage Manager and the Executive Chef, the pricing and
preparation of banquet menus, and beverages and wine lists by taking into consideration such factors as:
在考虑以下因素后与餐饮经理和总厨一起监督和调配宴会的报价和准备工作,以及饮料和酒水单:
Local requirements
当地的风俗与需求
Market needs
市场需求
Competition
竞争
Trends
潮流
Recipes
食谱
Potential costs
有可能的支出
Availability of Food and Beverage products
可提供的餐饮产品
17.Merchandising and promotion
广告促销
18. Coordinates with the Purchasing Manager for special for special purchasing relating to the Banqueting Department.
与采购经理联系有关宴会部特殊的采购要求等事宜。
19. Establishes and maintains a record system to include the following:
设立并维护一套记录系统,包括:
Files on all previous functions
所有完成的会议活动的文件
Banquet and reservation book
宴会和预订记录
Customer contact file
顾客联络档案
Sales solicitation programme
销售推广计划
Room utilization
会议室的使用
Menu file
菜单文件
Promotion file
促销文件
Activities file
活动文件
Solicits and follows-up on business referrals and potential sales leads
向介绍的业务以及销售询价进行推销和跟踪
Checklist
工作检查单
Department reports
部门报告
Other reports as required
要求的其它报告
20. Works with DOSM in the preparation and management of the Department’s budget.
和市场销售总监一起编制和管理部门预算。
21.Perform other duties as assigned by superior.
完成上级分派的其他任务。
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