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岗位职责
1) In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational
requirements are known
在经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求
·Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作
·The bar is prepared with daily drinks, bar service and daily cleaning
酒吧准备有每日酒水,酒吧服务和每日清洁
·Have a sense of responsibility, for the wine-related knowledge of learning has a high
Enthusiasm
有责任感,对于调酒的相关知识的学习有着较高的热情
·Bar service and daily preparation work
吧台服务及日常准备工作
·Take a daily inventory to assist in the training of new employees
每天进行酒水盘点,协助新员工进行培训
2) Manage beverage cost
管理酒水成本
·Works with Superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算
·Works with Superior on manpower planning and management needs
和上级领导一起进行人力规划和管理需求
·Analyze food and beverage statistics through point of sale system
通过销售点销售系统分析餐饮统计数据
·Stock control
有效的控制存货
·Forecasting
进行预测工作
3) Supervise functions
监督各项职能
·Supervise outlet service
监督餐厅的服务
·Monitor standards of guest facilities and services
监督客用设施和服务的标准
·Supervise the maintenance of service equipment
监督服务设备的维护保养
·Works with Superior on manpower planning and management needs
和上级领导一起进行人力规划和管理需求
4) Occupational Health and Safety Responsibilities
职业健康和安全责任
·Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are
conducted safely and within OH&S guidelines and ensure your direct reports do the same
了解职业健康及安全政策和程序,并确保所有的程序都是在职业健康与安全职责指导方针下安全的执行
·Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
了解应注意的事项并坚持职业、健康和安全法规、政策和程序
·Be familiar with property safety, first aid and fire and emergency procedures and enforce these in your areas
熟悉财产安全、急救和消防及应急程序,加强在你管辖区域的所述事宜
·Initiate action to correct a hazardous situation and notify manager of potential dangers
能对危险情况采取行动并就可能发生的危险向经理报告
5) Handle guests complaints professionally
专业的处理客人的投诉
6) Financial responsibilities
财务职责
·Restaurant Revenue Target
餐厅营业收入目标
7) Others
其他工作
·To follow up other tasks which assigned by superior
完成公司领导交办的其他工作
嘉兴绿地铂瑞酒店坐落于湘家荡旅游度假区,距离南湖7公里,置身沪苏杭“金三角”都市圈中心,20-30分钟可达高铁(火车)站、高速口等交通枢纽;背倚四季常绿生态湿地,饱览一线千亩天然湖景,融水墨诗意于自然风光之间,承奢华品质于视野所及之处,是留驻美好时光的江南栖居地。酒店占地约135亩,集开放式园林酒店、高级接待和国际会议会展三大功能区于一体,拥有428间设计别致的高级客房,含8栋清幽僻静的临湖贵宾楼及景观别墅;7处风味餐饮,含卓越西餐厅、臻萃轩中餐厅、特色燃餐厅、湖景大堂酒廊、茶轩、兴吧、遇吧。康乐区域超4千平方,拥有健身中心、室内恒温日光泳池、SPA、儿童俱乐部、娱乐区等丰富齐全的配套设施。会议中心拥有超1万平方的会议及宴会空间,配备2个超1000平方无柱豪华宴会厅及多个面积不等的多功能厅、会议室,以满足不同活动需求。