岗位职责:
1、掌握当日客情及餐饮活动;
2、参与各项前台的工作,发现并上报工作中出现的问题;
3、掌握当天到店及离店的重要宾客,回头宾客;
4、在宾客到店之前准备好登记表、房卡等以确保入住手续方便、快捷;
5、与住店宾客保持良好沟通以了解宾客之喜恶(喜好),协助宾客解决疑难事宜;
6、做好每日对住店宾客的电话拜访工作,搜集宾客意见并及时采取跟进措施与向上级反映;
7、在前台及大堂与商务楼层接待及迎送住离店的宾客;
8、协助入住商务楼层之宾客办理登记入住及离店手续。
任职条件:
1、中专以上学历,有同岗位工作经验1年以上;
2、具有良好的服务意识,团队协作精神以及良好的沟通、协调和应变能力;
3、注重细节,工作有责任心,敢于承担责任,执行力较强;
4、有上进心和良好的学习能力和抗压能力。
龙岩富力万达嘉华酒店 龙岩富力万达嘉华酒店位于龙岩市新罗区内,是龙岩迄今为止首家国际连锁五星级标准酒店。酒店占地总面积39200平方米,建筑高度90.28米,共有18层,酒店一层有酒店大堂,特色餐厅和全日餐厅。中餐厅位于酒店二层,设有10个宽敞雅致的VIP包厢。酒店拥有1200平方米的无柱宴会厅,位于三层,同时该层还配备了类型多样和能够满足不同需要的多功能会议厅。另外,酒店健身中心还配置了高端健身房和游泳池。酒店客房总间数为302,包括高级单房、高级双房、行政客房、豪华套房和总统套房。WandaRealm LongyanWanda Realm Longyan is located in Xinluo district ofLongyan city,which is the first international five-star chain hotel in Longyancity so far.? The total construction areaof hotel is 39200 square meters,and the height of hotel building is 90.28meters with 18 floors. On the first floor, there are Hotel Lobby, SpecialRestaurant and All Day Dining Restaurant. Chinese Restaurant is on the secondfloor with 10 spacious VIP Private Rooms. The Grand Ball Room withoutpillars? is up to 1200 square meters, andalso the Multi-functioned Meeting Rooms with various types could meet withdifferent requirements on the third floor. Hotel has the state of art Gym andSwimming Pool. The amount of hotel Guest Rooms is 302,including Singlerooms,Double Rooms ,Executive Rooms,Luxury Suits and Presidential Suit.