岗位职责:
1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求:;
2.查看交班记录,了解上一班的移交事项,并负责处理;
3.熟悉预订资料,了解客情,尤其要记住即将来店的贵宾、常客的姓名,了解酒店的所有活动;
4.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取好的经济效益;
5.熟练总台各项专业业务和技能,搞好对客服务;
6.熟练掌握店内外信息,提供准确的问讯服务;
7.负责酒店的宾客办理入住登记手续;
8.负责客房钥匙的管理和发放工作并严格遵守验证制度;
9.制作有关报表,为其它部门提供准确的接待信息。
任职条件:
1.中专以上文化程度,懂得英语;
2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;
3.知晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范;
4.相貌端正,身体健康。
龙岩富力万达嘉华酒店 龙岩富力万达嘉华酒店位于龙岩市新罗区内,是龙岩迄今为止首家国际连锁五星级标准酒店。酒店占地总面积39200平方米,建筑高度90.28米,共有18层,酒店一层有酒店大堂,特色餐厅和全日餐厅。中餐厅位于酒店二层,设有10个宽敞雅致的VIP包厢。酒店拥有1200平方米的无柱宴会厅,位于三层,同时该层还配备了类型多样和能够满足不同需要的多功能会议厅。另外,酒店健身中心还配置了高端健身房和游泳池。酒店客房总间数为302,包括高级单房、高级双房、行政客房、豪华套房和总统套房。WandaRealm LongyanWanda Realm Longyan is located in Xinluo district ofLongyan city,which is the first international five-star chain hotel in Longyancity so far.? The total construction areaof hotel is 39200 square meters,and the height of hotel building is 90.28meters with 18 floors. On the first floor, there are Hotel Lobby, SpecialRestaurant and All Day Dining Restaurant. Chinese Restaurant is on the secondfloor with 10 spacious VIP Private Rooms. The Grand Ball Room withoutpillars? is up to 1200 square meters, andalso the Multi-functioned Meeting Rooms with various types could meet withdifferent requirements on the third floor. Hotel has the state of art Gym andSwimming Pool. The amount of hotel Guest Rooms is 302,including Singlerooms,Double Rooms ,Executive Rooms,Luxury Suits and Presidential Suit.