招聘Duty Manager值班经理_Club Med Joyview北京延庆度假村招聘信息-最佳东方

Duty Manager值班经理

Job Descriptions岗位描述：

Job Summary 岗位概述

Represents the management in handing guest complaints and handling VIP guests and assists the FOM in overseeing the activities of the FO attendants in order to maintain guest satisfaction.

代表管理层处理客人投诉，接待贵宾，协助前厅经理监督前厅部员工的活动，保证客人满意。

一、Administration 行政管理

Resolve guest complaints swiftly and follow-up guest requests promptly according to established standards to ensure maximum guest satisfaction.

按照规定的程序，迅速解决客人投诉问题，并跟进及时了解客人的要求，以保证客人最大的满意度

二、Quality service 优质服务

1. Check VIP rooms, meet and escort VIP guests and see off VIP guests to ensure total comfort and enjoyment.

检查贵宾房，迎接并陪伴贵宾，为贵宾送行，保证贵宾舒适和满意

2. Develop and maintain a professional relationship with all guests to ensure that they are well taken care of and obtain feedback from guests necessary to improve the delivery services.

与所有客人保持专业水平的关系，保证客人得到悉心照顾，收集客人的反馈以改进迎送服务

3. Conduct daily hotel inspection rounds; check working condition of hotel equipment, work areas and guest areas and report any irregularities to maximize enjoy ability of guest services.

每日巡查酒店，检查酒店设备、工作区和客人活动区域的工作状态，报告异常情况，使客人达到最大的满意度

三、Quality assurance 质量管理

Oversee the activities of Front Office associates in allocating rooms, in checking-in and out of guests, in handling of luggage, in handling messages and faxes, in handling requests, in printing reports to ensure smooth operations and in checking company account bills to ensure collectability of accounts.

监督前厅员工分配客房、办理客人登记入住和结账离店、处理行李、留言和传真，处理客人要求，打印报告等活动，保证酒店高效运转，欠款回收顺利

四、Maximization revenue 利润最大化

Resolve discrepant rooms immediately and check accounts with high balances to prevent outstanding bills from being unpaid.

立即解决出错问题，检查高额账单客户以避免账单欠付

五、Communication 沟通

1. Maintain an incident logbook of all pertinent and important events throughout the entire shift to keep a permanent record of all incidents for future reference and for handover to the next shift.

保存记事本，记载上班期间发生的有关与重要的事件，形成一个完整的记录，以供将来参考

2. Develop and maintain good associate relations through effective communication and conscientious application of hotel personnel policies to ensure harmonious working relationship with all associates.

通过有效沟通和自觉应用酒店的人事规定，与所有同事保持良好的关系，保证客人得到悉心照顾，收集客人的反馈以改进客人迎送服务

八、其他工作

To follow up other tasks which assigned by superior

完成公司领导交办的其他工作

France's Club Med is one of the world's leading holiday chains. Since its founding in 1950, Club Med has brought together tourists from all over the world. Club Med is located in nearly 70 resorts in 26 countries around the world.As one of the three product lines of Club Med group, Club Med Joyview Beijing Yanqing resort is located in Zhang shanying town, Yanqing district, Beijing. Beijing Songshan nature reserve (national 4A level scenic spot) with lush trees on its back is waiting for you and your family to enjoy the exquisite life of French style. We will provide you with the world-class holiday facilities, service and atmosphere to bring you the "exquisite" surrounding tour holiday来自法国的Club Med是全球知名的度假连锁集团之一，自1950年创立以来，汇聚了来自世界各地的游客，Club Med遍及全球26个国家近70个度假村。Club Med Joyview是Club Med 集团旗下三大产品线之一， Club Med Joyview北京延庆度假村，位于北京市延庆区张山营镇。背倚树木葱茏的北京松山自然保护区（国家4A级景区），恭候你与家人前来享受法式精致生活，我们以世界一流的度假设施、服务和氛围为您带来“精致”的周边游假期。After only 1.5 hours drive away from Beijing downtown, you are already surrounded by the picturesque landscape and fresh air. Start your morning by taking a stroll in the nature, as if you were already in the enchanting gardens of south of France. Our innovative indoor complex “The Playground” is the place to be: discover all kinds of sensations through multiple land sports; reach a new height in the fun with the wall climbing, or to have splash fun with your family in the water land “The Mediterranean Sea” inspired by the beach life of Nice. After a family lunch in our international restaurant ”The Marketplace”, unwind yourself in the hot spring to set your body and mind free. In Mini Club, let your kids unlock imagination to create with interactive drawing and witness their creation come alive immediately on the LED screen. When the sun sets, enjoy the view of 108-acre vineyard with a glass of fine wine exclusively produced by Chateau Nuage*. Your amazing night is just about to start.从北京市中心驱车仅1.5小时，如画的风景便近在眼前。清晨在自然中漫步，仿佛置身法国南部的花园之中。走进新颖独特的室内运动天地“嬉乐场”，在丰富多彩的运动中收获丰富的感官体验；室内水乐园“地中海岸”设计灵感来源于尼斯海滩，这里便是全家人欢快戏水的好去处。午间与家人品尝美食之后，踏入温泉让身心彻底释放。在迷你俱乐部，孩子们通过互动绘画中尽情放飞想象力和创意，即刻见证自己的创作跃入LED屏变成动画。傍晚，前往云上酒庄品鉴独家高品质红酒*，欣赏落日余晖下的葡萄园，精彩的夜晚就此开启。The hotel is the official designated hotel for the media to stay during the 2022 winter Olympics, It is located in the ecological conservation development area of the capital of Beijing.酒店是2022年冬奥会官方指定的媒体下榻酒店，从属北京市的首都生态涵养发展区。招聘须知 Recruitment Information：联系人：姚女士 Contact: Yuanyuan YAO电子邮箱：hr.asst.rec.mgr@huihuangsr.com Email: hr.asst.rec.mgr@huihuangsr.com联系电话：010-69198899-8628 Phone:010-69198899-8628注意：请携带一张近期白底免冠一寸纸质照片及身份证原件.Note: Please bring one inch paper photo recently with white back, no crown and the original ID card. 乘车路线 Bus Route：1、地铁2号线积水潭站下车出B2出口，转乘919快至司家营，换乘Y45至西五里营站下车即达酒店Metro line 2, get off at Jishuitan station exit B2, transfer 919 to sijiaying, transfer Y45 to west wuliying station and get off at the hotel.2、乘坐清河至延庆高铁到延庆站下车，转乘Y45至西五里营站即到酒店Take the Qinghe-Yanqing high-speed railway to Yanqing Station, transfer to Y45 and get off at west wuliying station.