职位描述 Job description
1.随时在酒店主要入口和礼宾台问候和协助客人。
Attendant to hotel main entrance and City insider counter to greet and assist guests at all times.
2.管理酒店正门区域车辆交通,确保酒店主要出入口畅通。
Control the traffic at the hotel front entrance area, ensure hotel is well represented at the hotel main entrance.
3.在入住和退房的高峰期,主动为大堂客人提供行李递送服务。
Actively assist all guests in the lobby pertaining to luggage delivery during guest check-ins and check-outs.
4.确保酒店和客人的所有物品安全送达指定地点,并遵循酒店政策与程序记录存档。
Ensure the safe delivery of all hotel and guest items to the stipulated destinations and maintain proper hotel records of the delivery information according to hotel policy and procedures.
5.精通城市、购物中心和酒店信息,熟悉并更新IFS促销信息,为酒店客人提供帮助和指引。
Well know City Insider Information and hotel information, familiar with and updated IFS promotion information, provide assistance and directions to all hotel patrons.
6.当礼宾台忙碌时协助礼宾主管,确保所有客人要求得到满意的回复。
Assist the City Insider Shift Leader when the City insider counter is busy and ensure all guest requests are met with satisfaction.
7.执行分派的任何合理任务和额外职责。
Carries out any other reasonable duties and responsibilities as assigned.
任职要求 Qualifications
1.至少3年大专或旅游管理相关专业。
3 years’ college education or hospitality related qualifications.
2.酒店礼宾部经验(非必须)。
Hotel Bell Services experience preferred.
3.良好的英文口语,良好的对客沟通技巧和服务意识,能与各级沟通。具备良好健康的身体素质。
Good oral English. Good guest contact skill and service manner, able to communicate with all levels. Possess good physical fitness and health.
位求职者投递了该职位,你的简历匹配度为
你的综合竞争力排名为第
名
立即沟通
品酒店位于长沙市开福区营盘路6号,地处长沙CBD商业中心区,与长沙标志性建筑——开福万达广场毗邻,坐拥湘江一线风景,靠近五一商圈,临近地铁1、2号线出入口,环境优美,交通便利,是商旅客人下榻的首选之地。 品酒店是湖南省首家高端湖湘文化主题酒店,特色体验式卖场酒店。酒店主体建筑共30层,拥有221间具有中式特色且舒适雅致的客房。酒店WIFI全覆盖,内设免费阅读书屋、特色名品铺、舒适自助餐厅、高端娱乐棋牌、尊享私幕影院等 ,让您尽享湘江东岸秀丽风景的同时,体验品酒店体贴入微的服务。 品格,是这里的经营理念; 品位,是这里的服务宗旨; 品质,是这里的行为模式。