• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 人性化管理
• 领导好

【岗位职责】
1、Manage the Daily Front Office Operations. 管理前厅部日常运营
2、Provide Guests’ Experiences that Exceed Guests’ Expectations. 为客人带来超越期待的入住体验
3、Management and Leadership of the Front Office Team. 管理及领导前厅部团队
4、Involvement as a Member of the Hotel Leadership Team. 参与酒店管理
5、Efficiency of check in/check out process. 确保入住及离店手续的效率性。
6、Accuracy in retrieval of guest data and billing. 确保客人信息与账目的准确性
7、Management of the guest service experience / personalization. 确保个性化服务以提升客人体验。
8、Management of guest complaints. 处理宾客投诉。
9、Ensure wherever possible that colleagues are provided with a workplace free of discrimination, harassment and victimization. 确保提供给同事们一个没有歧视、骚扰和危险的工作环境。

Knowledge and Experience知识和经验
•	Diploma or Degree preferably in hospitality or related field 酒店管理或相关专业的本科或专科学历
•	Minimum three (3) years relevant experience in a similar position in a renowned international hotel brand(s) 在知名国际酒店内从事至少三年类似岗位的经验
•	PMS and Office software knowledge 熟悉并掌握Opera酒店管理系统和各类办公软件
•	Excellent oral and written skills in Mandarin and English 优秀的中英文听说读写能力
•	Involvement in reservations and understanding of Revenue Management processes 参与预订并了解收益管理
•	Familiar with Accor loyalty programs 熟悉雅高忠诚会员计划
•	Experienced in guest experience management, understands and can use reporting RPS, etc. 熟悉宾客体验管理体系，并可熟练使用报表工具对宾客满意度进行分析

Competencies 技能
•	Strong organizational & leadership skills  优秀的组织能力和领导能力
•	Analytical skills a must combined with creativity and initiative 结合了创造性和主动性的分析能力
•	Excellent interpersonal & communication skills  优秀的人际关系和沟通能力
•	Highly organized, quality and results oriented person 极具计划性，并以质量和结果为导向
•	Service oriented with an eye for details 以服务为导向的敏锐洞察力
•	Confidently able to resolve problems and make decisions 自信的解决问题与决策的能力
•	Good presentation, influencing and training skills 优秀的表达、影响和培训能力
•	Adaptable and flexible and able to embrace and respond to change effectively 适应性强，灵活并能有效地接受和应对变化
•	Effective management style, hands-on and approachable  有效的管理风格，亲力亲为，平易近人
•	Proven effective development of others, great motivator 善于发展他人及卓越的激励能力

Welcome to Pullman Changshu Leeman 常熟理文铂尔曼酒店 诚邀您的加盟 Pullman is the upscale hotel brands of Accor Hospitality and dedicated to business travelers and meetings. Pullman hotels provide comfortable service and "Co-Meeting". A major global group and the European hotel leader, Accor operates in 90 countries with 150,000 employees. The group operates under multiple brands in China: Sofitel, Pullman, MGallery, Grand Mercure, Novotel, Mercure and Ibis covering a full spectrum of markets from luxury to economy. Currently, over 19,700 employees work with Accor hotels in Greater China.铂尔曼是法国雅高酒店管理公司旗下的一个高档酒店品牌，专为满足商务旅行人士的需求而打造，提供舒心服务以及“铂尔曼创新会议”。法国雅高集团是全球知名的酒店管理集团之一及欧洲酒店业的领导者。在90个国家拥有4000多家酒店，雇员超过150,000名。目前集团在中国经营多个品牌，包括索菲特、铂尔曼、美憬阁、美爵、诺富特、美居和宜必思等，全线覆盖从奢华型到经济型酒店市场。在中国的员工总数超过19,700人。 Pullman Changshu Leeman is the international star hotel in the ETDZ of Changshu city, Jiangshu province and only 1 hour by road from Shanghai. The hotel will have 353 guest rooms, all-day dining restaurant, lobby lounge, the ballroom , 8 meeting rooms with the audio-visual system and an array of recreational facilities to enhance the guest experience. 常熟理文铂尔曼酒店是江苏省常熟市沿江经济技术开发区的一家国际星级酒店。酒店地理位置便利，距上海约1个小时车程。酒店拥有353间客房，全日制餐厅，印象吧，多功能宴会厅和8间配备多媒体科技系统的会议室及多种多样的娱乐设施将带给客人不同的体验经历。 We warmly welcome talents who have the right attitude、passionate、an initiative and develop your career in hospitality industry to joining Pullman Changshu Leeman. 我们热忱欢迎有志于从事酒店业、态度好、颇具主动性,充满热情的优秀人士加盟常熟理文铂尔曼酒店。