• 五险一金
• 带薪年假
• 包吃包住
• 技能培训
• 岗位晋升
• 领导好
• 人性化管理
• 法定三薪
• 生日福利
• 育儿假

1.礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
   Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
2.保持与顾客和同事的良好合作关系。
    Maintain positive guest and colleague interactions with good working relationships.
3.确保所有员工始终提供给客人礼貌、专业的服务。
   Ensures all associates provide a courteous and professional service at all times.
4.确保所有前厅部员工遵循品牌承诺并始终提供优异的对客服务。
   Ensures that all Front Office associates deliver the brand promise and provide exceptional guest service at all times.
5.确保员工适时的为其他部门员工提供同样优质的服务。
   Ensure that Front Office associates provide excellent service to internal customers as appropriate.
6.协助问候并向贵宾和长住客人提供入住登记服务。
   Assist in greeting and checking-in VIP and Long Stay guests.
7.确保所有前厅部员工熟悉掌握酒店的产品知识及服务标准。
   Ensure that all Front Office associates are familiar with the hotel’s products and services.
8.经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务。
   Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
9.繁忙时期确保前厅部及其他各个区域均能有条不紊地运作并实现酒店的品牌承诺。
   Spends time in Front Office areas during peak periods to ensure that the area is managed well by the respective team and delivers the brand promise.
10.推行客人认知计划并更新客史数据。
     Implements consistent guest recognition programmes and maintain a relevant guest history database.
11. 确保客人信息的历史记录得到精确的维护，并提前对回头客进行入住登记。
      Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

宁波杭州湾凯悦酒店拥有319间舒适的现代客房,室内恒温游泳池和24小时健身中心可供客人们随时保持良好的健身习惯。享悦中餐厅，大堂吧，咖啡厅及屋顶海酒吧为客人们呈现各式各样的美食盛宴。酒店位于浙江省宁波市西北部（杭州湾新区），该区域是接轨大上海、融入长三角的门户地区，也是中国长三角经济圈中最具发展潜力的战略要地。我们遵循尊重，诚信，包容，同理心，尝试及身心健康的价值观，并提倡主动灵活的工作态度和以诚相待的团队精神。集团积极的扩张计划、系统的培训科目及持续的发展机会，给所有的员工提供了在全球凯悦成长的广阔空间。我们为员工提供完善的且独具竞争力的福利待遇：Ø 员工公寓距酒店步行仅2分钟，配备空调，淋浴，洗衣房，热水间，并提供网络及床上用品 Ø 免费且营养健康的员工餐，一日4餐 Ø 免费的工装，工鞋，工袜，及工装洗涤服务 Ø 免费入住凯悦集团旗下全球酒店，员工免费房一年12房晚 Ø 根据合同工资足额缴纳五险一金，提供完备的社保福利 Ø 带薪年假10天起，并享有国家法定的其他带薪假期