• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 员工活动
• 销售提成
• 12%公积金
• 法定三薪
• 带薪病假
• 提供食宿

  
Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards.
为客人提供快速热情的餐饮服务，根据设定的标准确保餐饮外观的质量。
Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.   
遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。
 
At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success.  To help them we need you to stay One Step Ahead and:
Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do. 
Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.
Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
在皇冠假日®酒店，我们希望客人感觉自己可以做到最好，能够达成他们的目标并因他们的成就而受到认可赞赏。为了帮助他们，我们需要您先行一步，用心服务并：
建立信任 – 成为您所在领域的专家；言行得体，随机应变，应宾客的需求提供量身定做式的服务。
鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标，认可赞赏他们，确保宾客得到尊重和重视，并体验到他们的非凡地位。提供周详方案，令宾客轻松无忧。
梦想成真 – 观察预见宾客的要求和潜在需求，主动负责地达成宾客所需。善用资源，团队协作，尽力协助宾客获得成功。
Duties and Responsibilities工作职责
Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
Communicates to his/her superior any difficulties, guest comments and other relevant information  
与上级领导交流有关疑难，客人意见和其它相关信息。
Establishes and maintains effective employee working relationships
与员工建立并保持良好的工作关系。
Attends and participates in daily briefings and other meetings as scheduled
参加和参与每日的例会和其它计划好的会议。
Attends and participates in training sessions as scheduled
参加和参与计划好的培训课程。
Prepares for service by ensuring:
确保部门的以下各项工作就绪为客人提供服务：
Grooming is impeccable and in accordance with ICHG personal presentation standards 
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
Outlet equipment is clean
设备干净
Equipment is sorted and stored
设备分类且存放好
Glassware is polished 
玻璃器皿擦亮 
Flatware is polished 
擦亮餐具
China is clean 
清洁瓷器
Waiter stations are prepared
准备好服务台
Cutlery is placed for buffet and table service
摆放好自助餐桌上的餐具
Tables are set
摆设好餐台
Reservations are read and familiarized
阅读并熟悉预订
Special occasions are ready
准备好特别活动
Music is on
放音乐
Lighting is on
开灯
Outlet is ready for service and guest comfort
酒吧准备就绪为客人提供舒适的服务。
Carries out effective service by ensuring:
高效的提供服务：
Guests are greeted and seated
迎宾并安排客人就坐
Daily specials are explained and upsold
说明并推销每日特价
Food orders are processed accurately
准确的下餐单
Trays and tray jacks are effectively used
有效的利用托盘和托盘架 
Food orders are taken quickly
快速的为客人写餐单
Payment methods are handled accurately 
确的处理付款方法
Working areas are cleaned and re-set quickly
快速的清洁工作区和重新布置
Bar is clean
清洁的酒吧
Used ashtrays are regularly cleaned
定时清理用过的烟灰缸
Guests are conversed with in relation to the food and beverage products
与客人谈论有关的餐饮产品
Carries out effective beverage service by ensuring:
通过确保以下内容高效的提供饮品服务：
Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
Promoting and selling cocktails to guests
向客人推销鸡尾酒
Making and presenting cocktails
调配和装饰鸡尾酒
Coffee and tea is served hot and in accordance with standard
按规范提供热的咖啡和茶
Take appropriate action to resolve guest complaints
正确处理客人的投诉。
Food and beverage stock is stored in relation to hotel procedures
按照酒店的规定存储餐饮存货。
Performs related duties and special projects as assigned
承担相关的职责和安排的特别项目。

杭州绿城尊蓝钱江豪华精选（The Luxury Collection）酒店于2014年9月盛大开业。酒店是由杭州绿城集团投资的国际五星级奢华酒店。酒店坐落于杭州新兴CBD钱江新城，地理位置优越，比邻苏轼笔下“八月十八潮，壮观天下无”的钱塘江。酒店距离杭州的文化和娱乐景点，重要交通枢纽仅数分钟路程。诞生于亚平宁半岛-意大利的豪华精选品牌历史可追溯于1906年，如今豪华精选将其欧洲血统融入作为隋唐名郡、吴越首府、南宋都城和元代以来的浙江省省会-杭州，将品牌三大核心价值：非凡卓绝、本地风情、多姿体验与杭州深厚的历史文化底蕴结合并发挥到极致。酒店总建筑面积52,000平方米，共设205间客房，由国际知名建筑设计师Pierre-Yves Rochon先生倾心打造，奢华摩登的建筑风格彰显豪华精选品牌的高端定位。我们为豪华精选的客人提供豪华精选礼宾服务，目的地指南丛书和豪华精选鸡尾酒特选等标志性产品及服务。秉承“人才制胜”的发展战略，我们为我们的员工提供实现快速发展的职业关爱项目和关爱、培训等项目。来吧，与我们共同成长！杭州豪华精选酒店诚邀您的加入，让我们一同开启卓越至拥精华，荟萃百年经典，传递今时非凡，为环球旅行家提供难忘的旅行体验。Hangzhou Luxury Collection Hotel (The Luxury Collection?)?has had its grand opening in Sep 2014. It?is an international 5-Star luxury hotel owned by Hangzhou GreentownReal Estate Co., Ltd. Located in the emerging CBD Qianjiang New Town inHangzhou, the hotel occupies the highly desirable address which is close to thenotable Qiantang River and within short distance from culture attractions andtransportation hubs in Hangzhou.The Luxury Collection Hotels &Resorts??from Apennine Peninsula - Italytraces its heritage to 1906. Now, the brand embraces its Europeanlineage into Hangzhou, the capital city of Sui, Tang, Song and Yuan Dynasty.“Exceptional, Indigenous, Experience”, the 3 core values of Luxury Collectionwill be well delivered together with the profound historic culture of Hangzhou.There are 205 spacious guest rooms andsuites in the hotel with construction space totaling 52,000 square meters. Theluxury and modern architectural style is designed by the famous architecturaldesigner Mr. Pierre-Yves Rochon which manifests the positioning of LuxuryCollection brand. We provide all guests of Luxury Collection with our LCConcierge Program, Assouline Guides, LC Cocktail Collection and other brandsignature product and service. Aligned with?“Win with Talent”development strategy, Careers and?Care Program that?the training programs are in place to assist our associates to achieve their career goals.Come, grow with us! We sincerelyinvite you to join our Hangzhou Luxury Collection Family. Let us together access the portal to excellence and guide those global explorers to experience over possessions.