• 带薪年假
• 人性化管理
• 五险一金
• 节日礼物
• 技能培训
• 岗位晋升
• 美女多
• 帅哥多
• 平台大
• 领导好

Specific Duties具体职责
Handle all duties according to hotel policies, procedures, internal rules and standards. 根据酒店规章制度及内部的标准及规则处理所有事宜
Be knowledge about daily hotel operations, check daily even sheet, bulletin boards and be up to date with all changes, new procedures and events.了解酒店日常运营；检查每日事件表，布告栏；及时更新所有变化及新的程序及事件
Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.从每日例会中得到基本的事件信息，以便于更有效的解决每日可预见的事宜
Have knowledge about room rates, packages, discounts and promotions and know how to handle each.了解房价，包价、折扣及推销等信息并知道如何处理
Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.了解酒店客房，位置，设施，家俱及其它提供的服务设施
Strictly follow all cash handling and banking procedures to check out all customers efficiently. 严格按照现金及银行卡使用流程为客人办理离店手续
Operate MARSHA and OPERA well and able to use key card system, trouble shoot basic guest key lock issues. 良好的操作MARSHA及OPERA系统及使用门卡系统
Perform guest registration and room assignment and accommodate special requests of all customers.办客人办理入住、房间分配及满足有特殊需求的客人的住宿要求。
Know how to follow hospitality guidelines.了解如何遵守酒店业方针
Answer phone calls according to standard by using proper telephone etiquette and within three rings.按照标准使用恰当的电话礼仪及在三声内接听电话
Know how to operate safety deposit box.了解如何运作保险箱
Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. 确保前台及后台区域的干净整洁。利用空闲时间整理
Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using Marriott Learn Model. 协理处理客人的问题及客人的要求。确保所以客人的问题都是使用万豪Learn模式                                                                                                                                                          
Take action to participate in hotel incentive program. Familiar with hotel sale strategy. 积极参与酒店的激励计划，熟悉酒店销售策略。
Be flexible in regarding to work schedule. Have a solid understanding of hotel operations. Assist fellow associates when necessary to get all jobs done on time.灵活掌握工作流程，了解酒店运营，必要的时候协助同事按时完成工作
Use OPERA/MARSHA password with discretion; Log off the terminal when leaving the area.正确使用OPERA/MARSHA的密码；离开工作区域时及时退出
Ensure proper charge is posted to guest credit card when check out; provide guest with a zero balance invoice. 确保在客人离店时将余额准确的退回到客人的信用卡里；提供准确账务的发票
Bank out at the end of each shift by following the blind dropping procedure strictly. 每个班次结束时，严格按照程序进行结账及投账。Report any unusual occurrence or requests to manager immediately.及时向经理汇报任何不寻常的事情或要求
At all times strive to represent Marriott in the most professional manner.任何时候都力求用非常专业的方式代表万豪
Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the guest needs to ask. Focus your total attention to the customers.随时严格要求自己，在前台工作时保持高度警惕。
Be familiar with AM, PM and overnight daily check list to ensure smooth daily operations.熟悉早班，中班及夜班的检查清单，确保每天的正常运营

        北京古北水镇旅游有限公司成立于2010年7月，由IDG战略资本、中青旅控股股份有限公司、乌镇旅游股份有限公司和北京能源投资（集团）有限公司共同投资建设。公司旗下北京·密云古北水镇（司马台长城）国际旅游度假区总占地面积9平方公里，总投资逾60亿元人民币，是集观光游览、休闲度假、商务会展、创意文化等旅游业态为一体，服务与设施一流、参与性和体验性极高的综合性特色休闲国际旅游度假目的地。        古北水镇（司马台长城）国际旅游度假区内拥有43万平方米精美的明清及民国风格的山地合院建筑，包含8家精品酒店、4家主题酒店、27家不同特色的民宿客栈、餐厅及商铺，景区共有客房1450间，10多个文化展示体验区及完善的配套服务设施。到目前为止，公司拥有3200余名员工。薪酬制度：岗位定薪，技术晋升、职位晋升双渠道晋升途径，辅以内部竞聘。五险一金：入职即缴纳养老保险、医疗保业、失业保险、工伤保险、生育保险；试用转正后，个人申请可缴纳住房公积金；司龄补贴：工作满一年发放司龄补贴，每满一年补贴100元/月，最高补贴500元/月。休假制度：实行灵活调休制及淡旺季综合计时制；每月即休假8天；根据淡旺季假期合理调配，业务相对较淡季或个人需要处理特殊事务可灵活调用储备假期；每天在岗工作综合8小时；实行倒班制和灵活的还休政策。 生活：远离城市喧嚣、零距离接触山水长城，员工用餐菜品丰富、安全可靠（公司集中渠道采购），另有员工活动中心（健身房、阅览室、羽毛球室等），业余生活丰富；住宿：住宿环境优越，独立卫浴、客厅、阳台、24小时热水，配备空调、暖气、网络、电视。每楼层配置洗衣房、活动室等配套设施。其他福利：每月轮流安排场地举办员工生日聚会；各类节日福利；联欢会活动等；法定假日加班费；夏季高温费；员工可按规定申请报销探亲交通费；正式员工每年可申请三张亲属探亲票。电话：010-81008700/010-81008157邮箱：gubeizhaopin@163.com地址：北京市密云县古北口镇司马台村乘车路线一：密云汽车站乘坐密51路至古北水镇景区下车即可乘车路线二：东直门外乘坐东直门至古北水镇专线即可