• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 领导好
• 员工生日礼物
• 年度旅游
• 帅哥多

 
MAJOR RESPONSIBILIES 責任概要 :
To do whatever it takes to provide exceptional service for our customers and to strive for excellence to achieve customer satisfaction.
无论怎样做都是为了向顾客提供优质的服务，达到顾客的满意。
To adhere to the three steps of service to all our guests:
为顾客服务的三个步骤：         
A      warm and sincere greeting. Use the guest name, if and when possible
真诚而亲切的问候，尽可能的使用顾客的名字
Anticipation      and compliance with guest needs
预测并满足顾客的需要
Fond      farewell. Give them a warm good-bye and use their name, if and when      possible
            礼貌的道别,尽可能的使用顾客的名字和他们说再见。
        4．Be responsible for the service of all catering food and beverage. Direct all catering service         efforts toward guest satisfaction, the achievement/maintenance of division stands, and profit maximization.  
          负责宴会服务，为了满足客人直接参与服务工作，保证部门达到标准和使利润最大化。
 
SPECIFIC DUTIES 工作任務 :
                                                                                                                             
OPERATIONS运营
Maintain organization of banquet service areas.
维护宴会厅区域的整齐有序。
Support banquet supervisor review menu/service (BEO) with r, banquet chef and event team on a daily basis.
积极与宴会厅主管和宴会厅厨师每天核对菜单和接待通知单。
Coordinate all food requirements with the kitchen, including accurate counts for preparation and plating.
与厨房协调所有有关食品的要求，包括数量和出品方式。
Personally observe the performance of all Banquet service associates.
            观察所有员工的工作表现。
Be responsible for the grooming standards and appearance of all Banquet service associates.
负责所有宴会厅员工的仪容仪表。
Insure that all schedule Banquet functions take place on time and according to plan and make last minute change if in need .
确保宴会会议按照计划准时开始及预计可能的最后变化如果客人需要的话。
Make personal contact with guests an assist them with any requests.
          与顾客建立个人联系，帮助他们解决任何问题。
Supervise proper tabulation of all banquet checks and be responsible for insuring that all checks are presented to guest for signature.
负责所有宴会账单的准备工作和确保所有账单送交客人签字。
Prepare or review a critique made of every function. All problem areas should be noted and either corrected or a proposed solution should be forwarded to the Banquet Operation Manager.
准备和复阅每次宴会活动的批评意见，所有的问题都要表明，要么纠正，要么提供建议给。
Keep a copies of all BEO’s, along with beverage requisitions.
复印和保存所有BEO单据。
Be responsible for control and maintenance of all service equipment. Write work orders as necessary.
负责所有服务设备的控制和维护工作。必要的时候填写工作申请单。
Bring to the attention of the Banquet Operation Manager for all materials and equipment that required re-ordering or need to be replaced.
对于需要维修或更换的设备，向上级提出建议。
Benchmark and recommend new products and methods of operation.
提出新的销售产品和运做方式。
14.    Assist the follow-up after the maintenance inspection on a weekly basis.
              做好每月预防性的维修检查。
 
HUMAN RESOURCES人力资源
Conduct any on-going training of captains and service associates.
负责对所有的领班和员工进行不间断的培训活动。
Prepare efficient work schedules for all service associates in terms of coverage and adherence to budget guidelines.
在预算的基础上为所有员工准备有效的工作时间表。
Be responsible for the maintenance of discipline and a high level of morale among Banquet service associates.
            负责保持一支高水准的员工队伍。
5.         Proactive attend conduct a departmental daily “15 Minute” training program & Taste Panel.”
           实行部门每天十五分钟的培训。
 
ADMINISTRATIVE行政
Insure that all guest complaints and requests are handled to the guest’s satisfaction.
确保所有客人的投诉和要求得到满足。
Responsible for reporting all guest and associate accidents immediately to the Banquet Service Manager so that accident reports may be prepared to further assistance may be obtained.
及时将所有顾客和员工的意外事故反映给宴会服务经理，以便能提供更多帮助。
Responsible for maintaining on-going energy conservation and loss prevention programs among service associates.
负责维持一支训练有素的员工队伍，减少员工流失。
Attend all function meetings (pre-convention & post-convention if in need).
参加所有会议。
 
Complete the other reasonable duties assigned by HRM.
完成上司分配的其他合理工作。
 
 
JOB SPECIFICATION职位要求 :
 
Profile   of Competency
工作能力:
l  Minimum   of two years of banquet  supervisory experience.
     最少两年宴会厅管理经验。
l  Demonstrated   excellent communication and hospitality skills.
     出色的社交能力，
l  Demonstrated   leadership qualities.
     领导能力。
l  Demonstrated   an aptitude to details.
       注重细节。
l  Demonstrated   excellent organization and planning skills.
杰出的组织和计划能力。
Language 语言能力:
l  English   proficiency is required. 精通英语。
 
Education 教育:
l  Graduate   or Hotel school qualification
大专毕业或者毕业于酒店管理学校
 
 
Job   License 
资格 / 等级证:
l   N/A

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