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    职位:Guest Service Manager 宾客服务经理

  • 职位性质:全职
  • 工作地区:江苏省南京市
  • 招聘人数:1人
  • 学  历:不限
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:不限
  • 薪资待遇:5千-7千
  • 职位有效期:2019-12-03至2020-03-02

岗位职责/职位描述

  • Be a good team model, Keep a strong relationship with guest, responsible for the GV scores on problem solution.

    成为部门好典范,与客人建立良好的关系,为宾客满意度调查中,解决问题的分值负责。

 

  • Responsible for training and development of Front Desk associates, ensure they are hospitable, outgoing and customer service-oriented.

    负责培训和发展前台员工,确保他们殷勤待客,外向活泼和以提供优质服务为本。

 

  • Responsible for the smooth, efficient and professional operation of Front Office.

    确保前厅部的工作能够顺利、高效、专业地运作。

 

  • Monitor and prepare monthly Guest Service Manager reports which requested by FOM.

    督导并准备前厅部经理要求的宾客服务经理月度报表。

 

  • Be familiar with cultural differences to meet guest's specific needs and requirements.

    了解客人的文化差异以便提供周到的服务。

 

  • Coordinate among all departments, provides warm welcome and detailed service to hotel guest.

    与所有部门通力合作,为客人提供友好、优质、周到的酒店服务。

     

  • Cooperate, coordinate and communicate with other departments as required.

    根据需求与其他部门尽心合作协调和沟通。

 

  • Have OPERA and MARSHA skills, be able to check-in and check-out and handle reservations when needed in MARSHA.

    掌握Opera和MARSHA系统,能够为客人办理入住、离店手续,能够在MARSHA系统中处理有关客人预定的事宜。

     

  • Organize and conduct Front Office daily briefing.

    组织前厅部的每日例会。

 

  • Be very knowledgeable about the hotel product and local information.

    熟悉掌握酒店产品知识,包括本地信息。

 

  • Be well know the Repeat Guest Program, the VIP Program, ensure that the above-mentioned guests are receiving the high level service that they deserved.

    熟悉酒店的常客计划,VIP客人接待程序等工作流程,确保以上重要客人得到他们应享受到的高品质服务。

 

  • Be well know all emergency procedures and be able to act upon emergency.

    熟悉所有应急程序并且能够在紧急情况发生时按规定予以实施。

 

  • Ensures all operating equipment in Front Office in good working condition.

    确保前厅部所有的操作设备正常运行。

 

  • Have plans and actions in place to meet goals and mission of the company and the hotel.

    所订计划及所做事宜需满足公司及酒店的目标和任务。

 

  • Collect all guests’ feedback and pass the information to FOM to improve our service standard.

    收集所有的客户反馈信息,并将这些信息交给前厅部经理查看以提高我们的服务水平。

     

  • Develop and regularly updated and revise Repeat Guest Program.

    改进,维护并更新回头客计划和贵宾计划。

 

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