• 五险一金
• 节日礼物
• 带薪年假
• 包吃包住
• 技能培训
• 岗位晋升
• 管理规范
• 员工生日礼物

1.Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
为顾客提供热情周到的接待，有效率的登记入住。
2.Checking-in guests in accordance with their reservation details, ensuring that the Registration Card is completed, reservation information confirmed, ALL membership number and Frequent Flyer number enquired about, and method of payment secured.
核对宾客完整的预定及详细信息，确保付款方式安全有效。
4.Handles complaints promptly and efficiently, taking the necessary action, and informing the Front Desk Manager or Welcomer Manager for follow up, where appropriate. Follow up with all guests to ensure satisfaction with problem resolution.
采取必要行动，及时有效的处理顾客的不满，适当的时候告知前台经理或宾客服务经理。回访客人，确保客人对解决方法满意。
5.Promotes ALL and its associated benefits to guests who are not already enrolled in the program. Ensures that existing ALL members receive personal and professional service that recognizes them as important guests and that their benefits are received.
确保为雅高心悦界会员提供优质专业的服务，引导宾客加入雅高忠诚会员项目。
6.Allocates rooms in accordance to the guest’s reservation, preference and remarks, maintaining a systemized and sales focused approach to room inventory management.
•按照客人的预定或喜好安排房间，并做详细客房库存管理。
7.Adheres strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.
严格遵守现金收付标准程序和流程，确保前台员工备用金金额无误，现金投账封包金额准确无误。
8.Adheres to the hotel credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and 3rd party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
•Manages costs effectively by minimizing and controlling expenses.
收取现金、信用卡、代金券、公司或第三方付费等服务时要严格遵守酒店财务规定。
9.Handles emergencies and other challenges that may occur during the assigned shift . Implements resolutions by using discretion and judgment.
用敏锐的判断力和决断力对当值期间的突发状况予以迅速解决。

Job Requirements任职要求
1.College graduated or above
大专及以上学历
2.Professional groomed, warm personality, good interpersonal skill and service awareness
形象专业，为人热情，具备较强的人际交往能力和服务意识
3.Effective oral and written communications(Chinse and English)
具备良好的中英文口语及书写能力。

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江苏省南京市鼓楼区山西路9号

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