Reception Supervisor 接待主管
5千-6千
停止招聘
发布于 2021-02-20
Reception Supervisor 接待主管
5千-6千
深圳 | 2年以上 | 大专
停止招聘
收藏
微信
这个职位不错扫给好友看看
举报
职位福利
职位描述

Job Description

  •  Supervise Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to Raffles standards
  • Ensure staff have their breaks, according to the number of hours worked
  • Ensure that there is adequate staff coverage in the Lobby and at the Reception/Front Desk at all times
  • Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Reception/Front Desk is continuously clean and tidy
  • Be fully competent in all reception and cashier duties
  • Cover all shifts if required
  • Liaise with other Departments in regards to special guest requirements (i.e. Uniform/Guest Services,
  • Be present at the Reception/Front Desk whenever possible
  • Deal promptly and effectively with any complaints
  • Meet and greet VIP guests
  • Co-ordinate arrivals and departures, monitoring waiting times, always keeping guests informed and ensuring that they are as comfortable as possible
  • Conduct a handover at the end of each shift with relieving staff, informing them of any special requirements or problems
  • Liaise with Housekeeping as to which rooms do not need to be turned down if occupancy allows
  • Liaise with Concierge to ensure swift baggage dispatch and collection
  • Follow up on late cancellations and no shows and charge when appropriate
  • Inform the receptionist/cashiers of new memo’s during the handover
  • Check the next day’s arrivals correspondence, confirming car-, restaurant- and theatre-bookings. Ensure that all guest needs are dealt with satisfactory
  • Coordinate with Rooms Coordinator on all room allocations, ensuring effective communication of these with Receptionists/Guest Service Agents
  • Deal with room moves, and ensure seamless communication of these with the relevant departments
  • Check potential room revenue for any discrepancies and do necessary corrections
  • Balance the screen (room types) for next day
  • Maintain amicable and co-operative working relations with all other departments
  • To be responsible for identifying any training needs of Reception/Front Office staff and communicating these to the Assistant Front Office Manager
  • Ensure enough supplies of all stationary items are in storage
  • Attend any courses Management may deem beneficial
  • The Reception Supervisor may be required to carry out other duties, directed by the Assistant Front Office Manager

 

 

 

其他要求
国际联号工作经历:优先
计算机能力:良好
比比竞争力
目前共有 位求职者投递了该职位,你的简历匹配度为 你的综合竞争力排名为第
用「最佳东方」APP扫一扫查看你的竞争力分析
公司地址
深圳
导航
职位联系人
人才与文化部
对这个职位感兴趣? 最佳东方APP扫一扫 直接和HR聊一聊吧~
--
简历处理率
该企业7天内简历处理的比例
--
简历处理用时
该企业7天内简历处理的效率
--
消息回复用时
该企业7天内消息回复的效率
  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国内上市公司
    企业性质
所有绝美的旅程都会在某一个地方开始,而我们的开端源于130多年前的新加坡,伴随着第一家莱佛士酒店的开幕。时值今日,莱佛士足迹遍布全球知名城市,成为广为认可的国际酒店品牌。深圳鹏瑞莱佛士酒店位于深圳湾金融中心,直接与前海新经济开发区相连,并直临港深大桥和香港出入境,到达香港中心只需30分钟的车程。酒店拥有168个宽敞豪华的客房,同时酒店也有6间餐饮场所、健身中心、水疗、室内游泳池、大宴会厅和各种会议室。在莱佛士,我们相信真正的奢华,不仅仅来自于物质奢华,而是源自宾客感受,我们称之为“触动心灵的奢华”。我们为具有天赋、专心致力于酒店行业、自我鞭策,并热忱追随全球领导地位酒店品牌的同事们,提供绝佳的职业发展与成长机会。All great journeys begin somewhere, and ours began in Singapore some 130 years ago with the opening of the first Raffles Hotel. Today, Raffles has evolved into an international brand, with the Raffles name spans across the globe from exotic destinations to vibrant cities.Raffles Shenzhen is located in the Shenzhen Bay Financial Center, with direct connections to the new Qianhai Economic Zone. And with the Hong Kong Bridge and border crossing just opposite, it will only be a 30-minute drive to the central of Hong Kong. The hotel features 168 spacious and luxurious guestrooms, all with expansive views. There is a choice of 6 F&B venues, Fitness Centre, Spa, Indoor swimming pool, Ballroom and various meeting rooms.At Raffles, we believe that true luxury is not just about physical luxury, it is about how our guests feel. We call this ‘emotional luxury’. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global hospitality brand.深圳鹏瑞莱佛士酒店公开招聘日(工作日)Raffles Shenzhen Open Day 时间:每周一至周五早上十点到十二点;下午两点到五点Date & Time: Every Monday to Friday, 10:00-12:00;14:00-17:00地点:深圳市南山区粤海街道中心路3008号,深圳湾壹号广场7栋,深圳鹏瑞莱佛士酒店负一层人才与文化部办公室Venue: Raffles Shenzhen, B1F, T7, One Shenzhen Bay, Zhongxin Road 3008, Nanshan District, Shenzhen投递简历小贴士 Tips for you 通过最佳东方网站投递(请您耐心等待回复,无需重复使用邮箱再次发送);Apply the position via veryeast.com (please wait for the reply, do not send your CV again to email);  
深圳
导航
联系我们
  • 服务热线:400-826-0101 (9:00-18:00)
  • 杭州总部:0571-88866108 (9:00-18:00)
  • 服务邮箱:service@veryeast.com
  • 联系我们

扫码下载最佳东方APP

扫码关注最佳东方微信号

未经veryeast.cn同意,不得转载本网站之所有招聘信息及作品 | 最佳东方版权所有©2003-
请输入下方图形验证码
请输入图形验证码
确定