Feel Welcome Feel Valued
职位：Service Center Agent 服务中心服务员
- 学 历：大专
- 所 在 地：广东省 深圳市
- 户 籍 地：不限
- To ensure all guests are provided with an efficient operator service as required.
- To ensure all guest queries, inquiries and requests are attended to in a helpful and professional, yet warm and friendly manner.
- To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may be action accordingly.
- To ensure that you are completely aware of the complete range of services and facilities that Raffles Shenzhen provides to its guests and visitors.
- To ensure you have a complete and thorough knowledge of the outlets of Raffles Shenzhen, their operating hours and the scope of services that they provide.
- To ensure that all telephone calls are attended to in a helpful and professional, yet warm and friendly manner.
- To ensure that the Switchboard is not left unattended at anytime whilst on duty.
- Responsible for the prompt and correct input of all guest messages into the OPERA system.
- To identify any faults that occur in the switchboard at anytime whilst you are on duty, contact the Telephone Supervisor on duty and report the fault directly to the Guest Service Center Manager.
- Responsible for providing a personal, efficient, friendly and warm wake up call service for our guests as required.
- To ensure confidentiality is adhered to in relation to all inquiries in reference to guests or staff with no exceptions.