服务中心服务员 Service Center Agent
4千-4.5千
投递简历
发布于 09:42
服务中心服务员 Service Center Agent
4千-4.5千
深圳 | 经验不限 | 大专 | 招1人
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职位描述

1.To ensure all guests are provided with an efficient operator service as required.

2.To ensure all guest queries, inquiries and requests are attended to in a helpful and professional, yet warm and friendly manner.

3.To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may be action accordingly.

4.To ensure that you are completely aware of the complete range of services and facilities that Raffles Shenzhen provides to its guests and visitors.

5.To ensure you have a complete and thorough knowledge of the outlets of Raffles Shenzhen, their operating hours and the scope of services that they provide.

6.Good interpersonal skills with ability to communicate with all levels of employees

7.Service oriented with an eye for details

8.Ability to work effectively and contribute in a team

9.Good presentation and influencing skills

10.Multicultural awareness and able to work with people from diverse cultures

11.Flexible and able to embrace and respond to change effectively

12.Ability to work independently and has good initiative under dynamic environment

13.Self-motivated and energetic


1.确保为所有客人提供高效的服务

2.确保所有客人的询问和请求都以一种有益的、专业的、温暖的、友好的方式被处理

3.确保你每天都能充分了解到酒店的所有客人,尤其是VIP和回头客人,并了解到任何特殊要求,以便他们采取相应的行动

4.确保你完全了解深圳莱佛士酒店为客人和访客提供的全套服务和设施

5.确保您对深圳莱佛士酒店的营业点、营业时间和提供的服务范围有全面的了解

6.良好的人际关系技巧,能与各级员工进行沟通

7.注重细节的服务

8.有能力在团队中有效工作并做出贡献

9.良好的表达能力和影响力

10.具有多元文化意识,能够与来自不同文化背景的人共事

11.灵活和能够接受并有效地应对变化

12.能够独立工作,在动态环境下有良好的主动性

13.自我激励和充满活力

其他要求
国际联号工作经历:优先
语言能力:英语-熟练
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国内上市公司
    企业性质
所有绝美的旅程都会在某一个地方开始,而我们的开端源于130多年前的新加坡,伴随着第一家莱佛士酒店的开幕。时值今日,莱佛士足迹遍布全球知名城市,成为广为认可的国际酒店品牌。深圳鹏瑞莱佛士酒店位于深圳湾金融中心,直接与前海新经济开发区相连,并直临港深大桥和香港出入境,到达香港中心只需30分钟的车程。酒店拥有168个宽敞豪华的客房,同时酒店也有6间餐饮场所、健身中心、水疗、室内游泳池、大宴会厅和各种会议室。在莱佛士,我们相信真正的奢华,不仅仅来自于物质奢华,而是源自宾客感受,我们称之为“触动心灵的奢华”。我们为具有天赋、专心致力于酒店行业、自我鞭策,并热忱追随全球领导地位酒店品牌的同事们,提供绝佳的职业发展与成长机会。All great journeys begin somewhere, and ours began in Singapore some 130 years ago with the opening of the first Raffles Hotel. Today, Raffles has evolved into an international brand, with the Raffles name spans across the globe from exotic destinations to vibrant cities.Raffles Shenzhen is located in the Shenzhen Bay Financial Center, with direct connections to the new Qianhai Economic Zone. And with the Hong Kong Bridge and border crossing just opposite, it will only be a 30-minute drive to the central of Hong Kong. The hotel features 168 spacious and luxurious guestrooms, all with expansive views. There is a choice of 6 F&B venues, Fitness Centre, Spa, Indoor swimming pool, Ballroom and various meeting rooms.At Raffles, we believe that true luxury is not just about physical luxury, it is about how our guests feel. We call this ‘emotional luxury’. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global hospitality brand.深圳鹏瑞莱佛士酒店公开招聘日(工作日)Raffles Shenzhen Open Day 时间:每周一至周五早上十点到十二点;下午两点到五点Date & Time: Every Monday to Friday, 10:00-12:00;14:00-17:00地点:深圳市南山区粤海街道中心路3008号,深圳湾壹号广场7栋,深圳鹏瑞莱佛士酒店负一层人才与文化部办公室Venue: Raffles Shenzhen, B1F, T7, One Shenzhen Bay, Zhongxin Road 3008, Nanshan District, Shenzhen投递简历小贴士 Tips for you 通过最佳东方网站投递(请您耐心等待回复,无需重复使用邮箱再次发送);Apply the position via veryeast.com (please wait for the reply, do not send your CV again to email);  
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