招聘首席礼宾司 Chief Concierge_深圳鹏瑞莱佛士酒店招聘信息-最佳东方

· Be responsible for andpro-active in the recruitment and selection of all Concierge talent

负责并积极参与所有礼宾部人才的招聘和选拔

· Constantly reviewtraining needs within the department primarily through the hotel's appraisalsystem in conjunction with the Assistant Front Office Manager

与前厅部副经理合作，主要通过酒店的评估系统，不断评估部门内部的培训需求

· Implement and monitorminimum standards of service throughout the Department resulting in a GAPanalysis score of no less than 90%

实施并监控整个部门的最低服务标准，导致差距分析得分不低于90%

· Responsible for theDepartmental roster, ensuring adequate Talent at all times. The Chief/HeadConcierge or his Deputy must be on duty between 07:00 am and 11:30 pm each day.

负责部门排班，确保在任何时候都有足够的人才。首席礼宾司或助理礼宾司必须在上午07:00至下午11:30之间值勤

· Regular communicationwith the Night Manager regarding the supervision of the Night Concierge Talent,identifying and dealing with any issues that may arise

定期与夜班经理沟通夜班礼宾人员的监督事宜，识别并处理可能出现的任何问题

· Ensure that nosuspicious packages are accepted

确保不接受可疑包裹

· Ensure that allConcierge team are correctly dressed and groomed for work

确保所有的礼宾团队都穿戴整齐，为工作做好准备

· Ensure the efficientand prompt handling and delivery of all messages, facsimiles and parcelsthroughout the hotel

确保酒店所有信息、传真和包裹的高效、及时处理和交付

· Be familiar with allguest services within the Hotel and to ensure that all Concierge Talent arealso adequately furnished with such information

熟悉酒店内的所有客人服务，并确保所有礼宾部人才都能得到相应的信息

· Knowledgeable about theimmediate and surrounding area, while maintaining a library of relevantinformation

了解周边及周边地区，同时保存相关信息库

· Be familiar withcourier companies and their charges

熟悉快递公司及其收费

· Be aware of the dailyschedule and activity of the hotel's drivers

了解酒店司机的日常行程和活动

· Be familiar with alldaily events and functions occurring within the Hotel and to effectivelycommunicate this information to all Talent on duty

熟悉酒店内的所有日常活动和功能，并有效地向所有值班人才传达这些信息

· Ensure that theConcierge desk, Hotel entrance and Lobby kept clean and tidy at all times

确保礼宾部、酒店入口和大堂始终保持干净整洁

· Aware of VIP visitorsand long-standing guests, offering them a polite and courteous personal service

了解VIP客人和老客户，为他们提供礼貌和礼貌的个人服务

· Establish and maintainan effective communication system with Reception/Front Office Management andAirport Services with regard to VIP arrivals and departures

建立并维护一个有效的沟通系统，与前台管理部门和机场服务部门沟通VIP的到达和离开

· Responsible for themaintenance of all Concierge equipment

负责所有礼宾设备的维护

· Regularly conductdepartmental meetings, encouraging two-way communication when doing so

定期召开部门会议，鼓励双向沟通

· Maintain amicable andco-operative working relations with other departments

与其他部门保持友好合作的工作关系

· Comply with all Healthand Safety legislation, using working practices that are safe and sensible toyour talents and to yourself

遵守所有的健康和安全法规，使用对你的人才和你自己都安全、合理的工作方法

· Facilitates performanceevaluations for all Concierge talents

协助所有礼宾部人才进行绩效评估

· Attend any coursesManagement may deem beneficial

参加任何管理认为有益的课程

· Manages all purchasingrequirements for Concierge Desk

管理礼宾台的所有采购要求

所有绝美的旅程都会在某一个地方开始，而我们的开端源于130多年前的新加坡，伴随着第一家莱佛士酒店的开幕。时值今日，莱佛士足迹遍布全球知名城市，成为广为认可的国际酒店品牌。深圳鹏瑞莱佛士酒店位于深圳湾金融中心，直接与前海新经济开发区相连，并直临港深大桥和香港出入境，到达香港中心只需30分钟的车程。酒店拥有168个宽敞豪华的客房，同时酒店也有6间餐饮场所、健身中心、水疗、室内游泳池、大宴会厅和各种会议室。在莱佛士，我们相信真正的奢华，不仅仅来自于物质奢华，而是源自宾客感受，我们称之为“触动心灵的奢华”。我们为具有天赋、专心致力于酒店行业、自我鞭策，并热忱追随全球领导地位酒店品牌的同事们，提供绝佳的职业发展与成长机会。All great journeys begin somewhere, and ours began in Singapore some 130 years ago with the opening of the first Raffles Hotel. Today, Raffles has evolved into an international brand, with the Raffles name spans across the globe from exotic destinations to vibrant cities.Raffles Shenzhen is located in the Shenzhen Bay Financial Center, with direct connections to the new Qianhai Economic Zone. And with the Hong Kong Bridge and border crossing just opposite, it will only be a 30-minute drive to the central of Hong Kong. The hotel features 168 spacious and luxurious guestrooms, all with expansive views. There is a choice of 6 F&B venues, Fitness Centre, Spa, Indoor swimming pool, Ballroom and various meeting rooms.At Raffles, we believe that true luxury is not just about physical luxury, it is about how our guests feel. We call this ‘emotional luxury’. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global hospitality brand.深圳鹏瑞莱佛士酒店公开招聘日(工作日）Raffles Shenzhen Open Day 时间：每周一至周五早上十点到十二点；下午两点到五点Date & Time: Every Monday to Friday, 10:00-12:00；14:00-17:00地点：深圳市南山区粤海街道中心路3008号，深圳湾壹号广场7栋，深圳鹏瑞莱佛士酒店负一层人才与文化部办公室Venue: Raffles Shenzhen, B1F, T7, One Shenzhen Bay, Zhongxin Road 3008, Nanshan District, Shenzhen投递简历小贴士 Tips for you 通过最佳东方网站投递(请您耐心等待回复，无需重复使用邮箱再次发送)；Apply the position via veryeast.com (please wait for the reply, do not send your CV again to email)；