· Ensure all guestqueries, inquiries, and requests are attended in a helpful and professional,yet warm and friendly manner.
确保所有客人的询问、询问和请求都以一种有益的、专业的、温暖的、友好的方式进行
· Ensure sure that youare fully aware in system operation and Telephone switchboard efficiently.
确保您对系统操作和电话交换机有充分的了解
· Provide guests with themost accurate and up to date information at all times.
随时为客人提供最准确、最新的信息
· Ensure properadministration system by coordinating and organizing duty roster, internalactivities and support.
确保适当的管理体制,协调和组织轮值表,内部活动和支持
· Be responsible for theprompt and correct input of all guest messages in the OPERA system.
负责OPERA系统所有客人信息的提示和正确输入
· Be knowledgeable of theimportance of telephone services in respect to the entire hotel operations.
了解电话服务对整个酒店运营的重要性
· Be thorough familiarwith the existing hotel extension number.
彻底熟悉现有的酒店分机号码
· Be completely aware ofthe Fire and Emergency procedures
全面了解酒店的消防和应急程序
· Assist and carry outother duties as assigned
协助并执行指定的其他工作
所有绝美的旅程都会在某一个地方开始,而我们的开端源于130多年前的新加坡,伴随着第一家莱佛士酒店的开幕。时值今日,莱佛士足迹遍布全球知名城市,成为广为认可的国际酒店品牌。深圳鹏瑞莱佛士酒店位于深圳湾金融中心,直接与前海新经济开发区相连,并直临港深大桥和香港出入境,到达香港中心只需30分钟的车程。酒店拥有168个宽敞豪华的客房,同时酒店也有6间餐饮场所、健身中心、水疗、室内游泳池、大宴会厅和各种会议室。在莱佛士,我们相信真正的奢华,不仅仅来自于物质奢华,而是源自宾客感受,我们称之为“触动心灵的奢华”。我们为具有天赋、专心致力于酒店行业、自我鞭策,并热忱追随全球领导地位酒店品牌的同事们,提供绝佳的职业发展与成长机会。All great journeys begin somewhere, and ours began in Singapore some 130 years ago with the opening of the first Raffles Hotel. Today, Raffles has evolved into an international brand, with the Raffles name spans across the globe from exotic destinations to vibrant cities.Raffles Shenzhen is located in the Shenzhen Bay Financial Center, with direct connections to the new Qianhai Economic Zone. And with the Hong Kong Bridge and border crossing just opposite, it will only be a 30-minute drive to the central of Hong Kong. The hotel features 168 spacious and luxurious guestrooms, all with expansive views. There is a choice of 6 F&B venues, Fitness Centre, Spa, Indoor swimming pool, Ballroom and various meeting rooms.At Raffles, we believe that true luxury is not just about physical luxury, it is about how our guests feel. We call this ‘emotional luxury’. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global hospitality brand.深圳鹏瑞莱佛士酒店公开招聘日(工作日)Raffles Shenzhen Open Day 时间:每周一至周五早上十点到十二点;下午两点到五点Date & Time: Every Monday to Friday, 10:00-12:00;14:00-17:00地点:深圳市南山区粤海街道中心路3008号,深圳湾壹号广场7栋,深圳鹏瑞莱佛士酒店负一层人才与文化部办公室Venue: Raffles Shenzhen, B1F, T7, One Shenzhen Bay, Zhongxin Road 3008, Nanshan District, Shenzhen投递简历小贴士 Tips for you 通过最佳东方网站投递(请您耐心等待回复,无需重复使用邮箱再次发送);Apply the position via veryeast.com (please wait for the reply, do not send your CV again to email);