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· Be responsible for and pro-active in the recruitment and selection of all Concierge talent.
负责并积极参与所有礼宾部人才的招聘和选拔。
· Constantly review training needs within the department primarily through the hotel's appraisal system in conjunction with the Front Office Manager.
与前厅部经理合作，主要通过酒店的评估系统，不断评估部门内部的培训需求。
· Implement and monitor minimum standards of service throughout the Department resulting in a GAP analysis score of no less than 90%.
实施并监控整个部门的服务标准，导致差距分析得分不低于90%。
· Responsible for the Departmental roster, ensuring adequate Talent at all times. The Chief/Head Concierge or his Deputy must be on duty between 07:00 am and 11:30 pm each day.
负责部门排班，确保在任何时候都有足够的人才。首席礼宾司或助理礼宾司必须在上午07:00至下午11:30之间值勤。
· Regular communication with the Night Manager regarding the supervision of the Night Concierge Talent, identifying and dealing with any issues that may arise.
定期与夜班经理沟通夜班礼宾人员的监督事宜，识别并处理可能出现的任何问题。
· Ensure that all Concierge team are correctly dressed and groomed for work.
确保所有的礼宾团队都穿戴整齐，为工作做好准备。
· Ensure the efficient and prompt handling and delivery of all messages, facsimiles and parcels throughout the hotel.
确保酒店所有信息、传真和包裹的高效、及时处理和交付。
· Be familiar with all guest services within the Hotel and to ensure that all Concierge Talent are also adequately furnished with such information.
熟悉酒店内的所有客人服务，并确保所有礼宾部人才都能得到相应的信息。
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酒店业--国际高端酒店/5星级
100-499人
国内上市公司
所有绝美的旅程都会在某一个地方开始，而我们的开端源于130多年前的新加坡，伴随着第一家莱佛士酒店的开幕。时值今日，莱佛士足迹遍布全球知名城市，成为广为认可的国际酒店品牌。深圳鹏瑞莱佛士酒店位于深圳湾金融中心，直接与前海新经济开发区相连，并直临港深大桥和香港出入境，到达香港中心只需30分钟的车程。酒店拥有168个宽敞豪华的客房，同时酒店也有6间餐饮场所、健身中心、水疗、室内游泳池、大宴会厅和各种会议室。在莱佛士，我们相信真正的奢华，不仅仅来自于物质奢华，而是源自宾客感受，我们称之为“触动心灵的奢华”。我们为具有天赋、专心致力于酒店行业、自我鞭策，并热忱追随全球领导地位酒店品牌的同事们，提供绝佳的职业发展与成长机会。All great journeys begin somewhere, and ours began in Singapore some 130 years ago with the opening of the first Raffles Hotel. Today, Raffles has evolved into an international brand, with the Raffles name spans across the globe from exotic destinations to vibrant cities.Raffles Shenzhen is located in the Shenzhen Bay Financial Center, with direct connections to the new Qianhai Economic Zone. And with the Hong Kong Bridge and border crossing just opposite, it will only be a 30-minute drive to the central of Hong Kong. The hotel features 168 spacious and luxurious guestrooms, all with expansive views. There is a choice of 6 F&B venues, Fitness Centre, Spa, Indoor swimming pool, Ballroom and various meeting rooms.At Raffles, we believe that true luxury is not just about physical luxury, it is about how our guests feel. We call this ‘emotional luxury’. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global hospitality brand.深圳鹏瑞莱佛士酒店公开招聘日(工作日）Raffles Shenzhen Open Day 时间：每周一至周五早上十点到十二点；下午两点到五点Date & Time: Every Monday to Friday, 10:00-12:00；14:00-17:00地点：深圳市南山区粤海街道中心路3008号，深圳湾壹号广场7栋，深圳鹏瑞莱佛士酒店负一层人才与文化部办公室Venue: Raffles Shenzhen, B1F, T7, One Shenzhen Bay, Zhongxin Road 3008, Nanshan District, Shenzhen投递简历小贴士 Tips for you 通过最佳东方网站投递(请您耐心等待回复，无需重复使用邮箱再次发送)；Apply the position via veryeast.com (please wait for the reply, do not send your CV again to email)；
