• 五险一金
• 技能培训
• 职业规划
• 岗位晋升
• 包吃包住
• 节日礼物
• 带薪年假
• 人性化管理
• 员工生日礼物
• 管理规范

·         Open salary.
薪资面议。
·         Participate and support hotel’s strategic plan, develop departments target and lead the team to achieve the goal.
参与并支持酒店战略计划，制定部门发展方针，带领团队达到各个目标。
·        Establish and revise the department’s SOP, P&P, rules and regulations, to ensure that standards are in accordance with the operations manual.
建立并完善部门工作运行手册、规章制度、政策与程序，确保所有工作符合酒店标准。
·        Planning and revise department manning within hotel’s policy and guide,
to interview and hire associates.
配合酒店政策制定及调整部门人员编制，招聘下属人才。
·        Aware of financial targets, works with superior to prepare department’s budget and capex.
了解财务目标，协助上司准备部门各项预算。
·       The Director of Rooms is responsible and accountable for maintaining the highest service standard as well as spirit and motivation in all ambassadors. Must be fair and just in any talent disciplinary action as required.
房务总监对房务部对客服务负责，团队在对客服务时要有团队工作精神，确保达到品牌标准。对任何人才必须公平、公正。
·        To go through the Guest Arrival & In House list, share the guest comments and requirement with FO team and other departments such as F&B, ENG etc., arrange FOM/EH to check and follow up the guest require to be completed; To check the VIP rooms daily as well.
每日梳理客人预抵及在住客人信息，与本部门及其它部门如餐饮部、工程部等分享; 并安排前厅经理或行政管家检查跟进客人的要求是否得到落实; 本人对重要客人的房间进行到店前的检查。
·        Communicate with guests to get the feedback, highly attention on the guest’s comments from each of the channel, to investigate and submit report on guest comments, and conduct case study within team.
与客人沟通获得客人的反馈意见及建议，关注来自各个渠道的客人反馈，对客人提出的批评做出调查整改报告并呈交上级，对客人提出的批评及表扬均及时与团队成员进行案例分享。
·        Monitor and complete guest’s profile, ensure associates know the guest’s habits and remember the long staying and regular guest’s name and appearance, to provide the Cousu Main service to the guest to make they have an excellent stay experience. 
督导建立完善客户档案，确保人才知晓客人习惯及喜好，熟记常/长住客姓名及模样，为客人提供用心的服务，让客人留下难忘的美好记忆。

所有绝美的旅程都会在某一个地方开始，而我们的开端源于130多年前的新加坡，伴随着第一家莱佛士酒店的开幕。时值今日，莱佛士足迹遍布全球知名城市，成为广为认可的国际酒店品牌。深圳鹏瑞莱佛士酒店位于深圳湾金融中心，直接与前海新经济开发区相连，并直临港深大桥和香港出入境，到达香港中心只需30分钟的车程。酒店拥有168个宽敞豪华的客房，同时酒店也有6间餐饮场所、健身中心、水疗、室内游泳池、大宴会厅和各种会议室。在莱佛士，我们相信真正的奢华，不仅仅来自于物质奢华，而是源自宾客感受，我们称之为“触动心灵的奢华”。我们为具有天赋、专心致力于酒店行业、自我鞭策，并热忱追随全球领导地位酒店品牌的同事们，提供绝佳的职业发展与成长机会。All great journeys begin somewhere, and ours began in Singapore some 130 years ago with the opening of the first Raffles Hotel. Today, Raffles has evolved into an international brand, with the Raffles name spans across the globe from exotic destinations to vibrant cities.Raffles Shenzhen is located in the Shenzhen Bay Financial Center, with direct connections to the new Qianhai Economic Zone. And with the Hong Kong Bridge and border crossing just opposite, it will only be a 30-minute drive to the central of Hong Kong. The hotel features 168 spacious and luxurious guestrooms, all with expansive views. There is a choice of 6 F&B venues, Fitness Centre, Spa, Indoor swimming pool, Ballroom and various meeting rooms.At Raffles, we believe that true luxury is not just about physical luxury, it is about how our guests feel. We call this ‘emotional luxury’. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global hospitality brand.深圳鹏瑞莱佛士酒店公开招聘日(工作日）Raffles Shenzhen Open Day 时间：每周一至周五早上十点到十二点；下午两点到五点Date & Time: Every Monday to Friday, 10:00-12:00；14:00-17:00地点：深圳市南山区粤海街道中心路3008号，深圳湾壹号广场7栋，深圳鹏瑞莱佛士酒店负一层人才与文化部办公室Venue: Raffles Shenzhen, B1F, T7, One Shenzhen Bay, Zhongxin Road 3008, Nanshan District, Shenzhen投递简历小贴士 Tips for you 通过最佳东方网站投递(请您耐心等待回复，无需重复使用邮箱再次发送)；Apply the position via veryeast.com (please wait for the reply, do not send your CV again to email)；