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1、对所辖楼层客房的接待服务工作进行督导、检查。保证客房接待工作的正常、顺利进行，直接对客房部经理负责；
2、掌握所属员工的思想和工作情况，充分发挥班组长的作用，善于说服动员，做耐心细致的思想工作；
3、根据具体的接待任务，组织、调配人力；
4、每天巡视客房、客房布置、清洁卫生、服务质量保持正常稳定水平；
5、汇总核实客房状况，及时向前台提供准确的客房状况报表；
6、对客房设施设备进行定期保养，保证房内设施完好、物资齐全，发现损坏或故障应及时保修；
7、对班组员工处理不了的客人要求或疑难问题，主动帮助解决或帮助联络；
8、负责员工的培训工作；
9、经常检查员工的仪容仪表、礼貌礼节服务情况；
10、执行客房部经理交给的其他任务。
【岗位要求】
1、具有良好的管家部楼层日常操作方面的知识。
2、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。
3、熟悉客房部专业知识，熟练使用电脑。
4、掌握熟悉客房管理、服务流程和质量标准。
5、2年以上国际联号酒店客房管理经验者优先。
年龄要求：25-45岁 
位求职者投递了该职位，你的简历匹配度为
你的综合竞争力排名为第
名
浙江省宁波市鄞州区鄞州大道1099号 
酒店业--全服务中档酒店/4星级
50-99人
私营．民营企业
宁波罗蒙希尔顿花园酒店坐落于鄞州区鄞州大道1099号，毗邻罗蒙环球乐园，银泰购物商城，交通便捷。驱车前往鄞州万达广场仅需5分钟车程。距离宁波栎社国际机场15分钟，宁波火车站20分钟车程。优越的地理位置让您可以随时体验休闲与娱乐，是您下榻的理想之选。 Hilton Garden Inn Ningbo located on 1099 Yinzhou Ave,Yinzhou district, which is next to Romon Universe Park and Yintai shopping mall. Only 5 minutes distance to Yinzhou Wanda Plaza. It is only 15 minutes away to Ningbo Li She International Airport and 20 minutes away from Ningbo Railway Station. The hotel is a ideal place of shopping and entertainment. 宁波罗蒙希尔顿花园酒店拥有264间设计时尚的豪华客房和套房，简约风格融入环保理念，让您的入住倍感舒适并尽情享受始终是我们不变的追求。 Hilton Garden Inn Ningbo has 264 rooms and suites. We provide you comfortable stay with environmental protection concept & fashion style.Benefits for Team Member 员工福利 1. Duty Meals免费用餐Duty meals per working day will be provided to all team members.所有团队成员可在员工餐厅免费用餐。2. Team Member Dormitory免费员工宿舍Team Member dormitory will be provided to non-local team members with air condition, bed linens and WIFI.酒店为非本地成员提供舒适的团队成员宿舍，每个房间配备空调、床上用品及WIFI。3. Social Benefits全面的社会保险Full social insurance, housing fund will be offered to all team members.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4. Team Member Travel Program团队成员入住优惠价 It is our policy that team members can benefit from team member rate (J1D) when rooms are available.希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。5. Leave Benefits假期福利We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6. Team Member Awards团队成员嘉奖 We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7. Team Member Training System团队成员培训In Hilton Worldwide, we provide online courses(in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。8. Variety of Activities团队成员活动Hotel will organize a variety of activities for team members regularly.酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。Please bring a photo (2.5X87.5px) in color, ID card, a copy of your certificates and other qualifications.求职请携带近期彩色1寸照片，身份证、相关学历或岗位资质证明原件及复印件
