Performs check-ins and check-outs efficiently, ensuring guests’ satisfaction
1.高效办理客人入住和退房手续,确保客人的满意。
Performs Cashiering functions efficiently, ensuring guests’ satisfaction
2.高效完成收银工作,确保客人满意。
Handles all guests’ requests or enquires promptly and efficiently, ensuring guests’ satisfaction
3.快捷高效的处理客人请求,确保客人满意。
Familiar with the knowledge of room locations, room types, rates, discounts, hotel facilities and their hours of operation, special promotions etc
4.熟悉客房位置、房型、房价、折扣、酒店设施及其营业时间,特别促销等。
Maintain good working relations with all departments, especially Housekeeping and Reservations. Make sure conduct well room control
5.同其他部门维护良好的工作关系,特别是客房部和预订部。确保对客房的良好控制。
Familiar with full house situation and front desk manual operation process
6.熟悉满房情况和前台手工操作程序。
Go through relevant information about arrivals during shift; VIP, regular guests, groups, etc. Room situation and functions
7.交班时,核查相关信息,包括重要客人、常客、团队等,客房的状况。
Answer all telephone calls in a courteous and efficient manner
8.礼貌高效的接听电话。
Greet arriving guests with a smile and eye contact using the guest’s name
9.问候到店客人时保持面带微笑和目光交流,称呼其姓名。
Assign adequate room as per reservation and request from guest
10.根据预订和客人要求,恰当的安排房间。
According check in standard and procedure to handling guest check in, obtaining proper payment details and other registration information from the guest
11.根据入住登记标准和程序办理客人入住,从客人处了解准确的付款细节和其他登记信息。
Enter the guest-details in the guest profile in the computer, with any special requests and preference when applicable
12.将客人的详细资料输入电脑的客人文件中,包括客人的特殊要求和喜好。
Ruiyee Hospitality began its journey more than 30 years ago as a group of Swiss hoteliers offering Swiss Hospitality at its best. Swiss Grand Nanchang has 470 luxury rooms, with a line of beautiful river. The hotel is the highest part along the view of the TengWang pavilion. A new upscale hotel experience for leisure and business travelers that offers contemporary comfort and service, reflecting the attribute Switzerland is well known for: Quality, Beauty, Efficiency.Sincerely invite the candidates who are industrious, dedicated, have good team spirit, communication skill, a positive attitude, and are interested in the hotel industry to join us. 瑞颐酒店管理集团的成长旅程在30多年前由瑞士酒店管理精英开启,传承瑞士好客之道的最佳酒店管理哲学。 南昌瑞颐大酒店拥有470间豪华客房,一线绝美江景,在滕王阁沿岸独树一帜。酒店将以崭新的高端经营理念,为商务和旅游休闲客户提供专业而舒适的服务;展现瑞士著名的专属特色:质量,美感和效率。 酒店拥有高效及灵活的管理模式,极具竞争力的薪酬福利,公平公正的提升机制,以及丰富的培训和员工活动。我们诚邀勤劳敬业,具有积极主动的工作态度,善于与人沟通,团队意识强,有志于酒店行业的专业人士加盟。