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PRINCIPLE RESPONSIBILITIES
主要职责
1.Ensure promptly and a smoothly guest c/I and c/o at Front Desk on your shift, ensuring guests’ satisfaction
确保当班期间客人入住和退房手续的快捷顺畅,确保客人满意。
2.Handles all guests’ requests or enquires promptly and efficiently, ensuring guests’ satisfaction
快捷高效的处理客人的请求和询问,确保客人满意。
3.Supervises on your shift Front Desk Operation and workflow to maximize guest’s satisfaction
当班时指导前台运作和工作流程,以使客人达到最大满意度。
4.Familiar with the knowledge of room locations, room types, rates, discounts, hotel facilities and their hours of operation, special promotions etc
熟悉客房位置、房型、房价、折扣、酒店设施及其营业时间,特别促销等。
5.Maintain good working relations with all departments, especially Housekeeping and Reservations. Make sure conduct well room control
同其他部门维护良好的工作关系,特别是客房部和预订部。确保对客房的良好控制。
6.Familiar with full house situation and front desk manual operation process
熟悉满房情况和前台手工操作程序。
7.Review arrival information on a daily basis; VIP, Regular guest, Groups, special requests, etc. Follow up with Housekeeping. Assign room for the guest
熟悉每日的信息,包括重要客人、团队和特别要求等
Ruiyee Hospitality began its journey more than 30 years ago as a group of Swiss hoteliers offering Swiss Hospitality at its best. Swiss Grand Nanchang has 470 luxury rooms, with a line of beautiful river. The hotel is the highest part along the view of the TengWang pavilion. A new upscale hotel experience for leisure and business travelers that offers contemporary comfort and service, reflecting the attribute Switzerland is well known for: Quality, Beauty, Efficiency.Sincerely invite the candidates who are industrious, dedicated, have good team spirit, communication skill, a positive attitude, and are interested in the hotel industry to join us. 瑞颐酒店管理集团的成长旅程在30多年前由瑞士酒店管理精英开启,传承瑞士好客之道的最佳酒店管理哲学。 南昌瑞颐大酒店拥有470间豪华客房,一线绝美江景,在滕王阁沿岸独树一帜。酒店将以崭新的高端经营理念,为商务和旅游休闲客户提供专业而舒适的服务;展现瑞士著名的专属特色:质量,美感和效率。 酒店拥有高效及灵活的管理模式,极具竞争力的薪酬福利,公平公正的提升机制,以及丰富的培训和员工活动。我们诚邀勤劳敬业,具有积极主动的工作态度,善于与人沟通,团队意识强,有志于酒店行业的专业人士加盟。