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Duties and Responsibilities工作职责
· Responsible for safe transfer of guests from all determined locations
· 负责将客人从所有指定地点安全送达
· Create guest satisfaction through a pleasing personality, effective communication skills and should be first to greet the guest as per time of the day
· 凭借令人愉快的性格和有效的沟通技巧取得客户的满意,并且总要主动与客人打招呼
· Maintain good knowledge of the city routes locations and hotel facilities
· 熟知城市路线、地点和酒店设施
· Maintain knowledge of flight timings and assist guest in handling and loading baggage whenever required
· 知晓航班时间,并按客人要求协助其处理和装载行李
· Maintain a high standard of personal hygiene and be well groomed and well dressed at all times
· 保持个人卫生, 随时保持个人形象和穿着整洁
· Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance
· 尽力熟知客人的名字,特别是熟客和长包房的客人,注意观察情况以向客人提供协助
· Assist in valet parking when not assigned any duty
· 在没有工作任务时协助代客泊车
· Maintain detailed knowledge of facilities and services of the hotel and use this knowledge to promote the hotel to guests
· 熟知酒店设施和服务情况,并以此向客人推销酒店
· Keep abreast of activities in your city which may affect driving times or routes and relay this to management
· 了解所在城市的活动,如发现可能影响驾驶时间或路线的情况应向管理层汇报
· Responsible for the upkeep and cleanliness of the car used for guest transfer and assist with maintaining vehicles to hotel presentation standards
· 负责载客车辆的保养和清洁,并按照酒店形象标准对车辆进行维护
· Performs other duties as may be assigned by the Rooms Division Manager
· 执行房务部经理可能分派的其它任务
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –技能要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
· Able to read and write English
· 能够读写英语
· Valid driver’s license required for Hotel van and car.
· 拥有驾驶酒店面包车和汽车所需的有效驾驶执照。
Qualifications –学历
· High School.
· 高中
Experience –经验
· 1 year experience in guest service or as a driver.
· 1年宾客服务或司机的经验
天津于家堡洲际酒店及行政公寓是天津首家洲际品牌酒店,洲际酒店集团在大中华区域首家行政公寓。酒店坐落于滨海新区于家堡金融区,坐拥海河沿岸绝佳的地理位置与旖旎秀美的风光景致,与响螺湾商务区隔河相望,毗邻于家堡高铁站,可方便快捷去往北京及天津市中心。酒店由国际资源金融控股(天津)有限公司和天津新金融投资有限责任公司共同出资成立的天津金鸿房地产开发有限责任公司投资兴建,由洲际酒店集团管理。拥有299间华贵且典雅的客房与套房及198间奢华公寓;创新的餐饮设施,包括彩丰楼中餐厅、食社自助餐厅、潮酒社、堡子里及大堂酒廊,为宾客缔造视觉与味觉的双重享受;总面积超过16000平米的宴会及会议场地,结合“洲际行家会议”的服务理念确保会务活动的成功举行。现代化的设计风格、顶尖的技术设备、卓越贴心的服务品质、独具特色的餐饮以及豪华舒适的理念,为客人的天津滨海之旅带来尊崇的享受。 加入我们的团队,成为天津于家堡洲际酒店的一员,我们将根据您的需求有针对性地提供各种支持,为您的入职缔造一个良好的开端,让您在这里有一份令人难忘的职业生涯体验。