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Den - Club & VIP Service Asst.Manager 乐窝-贵宾服务副经理
Create a hospitable and professional atmosphere in your area to ensure total guest satisfaction through a personalized service and a VIP/repeat guest recognition program.
Responsible for all aspects of hotel guest services operations.
通过个性化的服务和专业待客流程,创建一个好客和专业的气氛,以确保客人的满意度。需要照看待客服务的各个方面。
Responsible for leading the operations of the W Lounge and Welcome Experience team, including managing inventory, ensuring hotel service, hygiene and security standards are met, and coaching the team of Welcome Experience to ensure high levels of service are provided to our guests. Furthermore assist Director of Welcome in overseeing the handling of VIP arrivals and arrangements, and ensuring that the Welcome Experiment teams operations run as expected.
负责W廊和迎宾体验团队的日常工作,包括管理库存,保证日常宾客服务,卫生和安保工作按标准进行,并带领迎宾体验团队为客人提供高水准的服务。同时协助迎宾总监做好VIP的接待安排工作。Able to educate and energize talents to actively collect, record guest preferences and act upon guest requests/complains.
能够督导和激励英才积极收集,记录客人的喜好,并在客人有要求或投诉时及时做出应对。
The Venice Of the East. Make history at W Suzhou, a stylish escape as vibrant as the city’s renowned silk and landscaped gardens. Featuring 379 guest rooms and suites, as well as 60 serviced apartments. A hub of dining, recreation and entertainment at the heart of Suzhou Center. Live a W life with stance, sound, scene, taste, body. 享有“东方威尼斯”之称的苏州,以丝绸和园林而闻名天下!如今,苏州W酒店再次为这个城市增添光彩。园区金鸡湖畔的苏州中心,是集购物、餐饮、娱乐、办公于一体的综合体,苏州W酒店就位于其中,共设有379间客房和套房,并配有60间服务公寓。 拥有鲜明姿态、音乐文化、质感氛围、悦享滋味、充沛活力的生活方式,尽在苏州W酒店。