- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
扫码下载最佳东方APP
扫码关注最佳东方微信号
Whatever/Whenever Coach(Supervisor)
随时随需(总机)督导(主管)
Responsible for the department operations including but not limited to answering hotel incoming calls, handling guest requests and complaints, handling in room dining requests and providing wake-up calls. Oversee the work of the Whatever Whenever Agents ensuring that they are consistently delivering a high level of service and using the tools and techniques of the hotel set out in the department HID’s. Reviewing current operations and bring any issues to the attention of the Assistant Whatever Whenever Manager.
负责部门的日常工作,包括但不仅限于接听来电,处理客人要求和投诉,提供客房点餐相关服务和叫醒服务。管理随时/随需专员的工作并保证使用部门的标准程序,通过电话为客人提供高质量的服务。回顾检验现有操作,如有需要或遇到问题及时汇报给随时/随需助理经理。
Whatever/ Whenever Agent
随时/随需(总机)专员
Responsible for the department operations including but not limited to answering hotel incoming calls, handling guest requests and complaints, handling in room dining requests and providing wake-up calls. Ensure that all calls are consistently delivering a high level of service and using the tools and techniques of the hotel set out in the department HID’s. Manage on going operations and bring any issues to the attention of the Assistant Whatever/Whenever Manager or Team Leaders.
负责部门的日常工作,包括但不仅限于接听来电,处理客人要求和投诉,提供客房点餐相关服务和叫醒服务。保证使用部门的标准程序,通过电话为客人提供高质量的服务。处理日常操作,如有需要或遇到问题及时汇报给随时/随需助理经理或督导。
The Venice Of the East. Make history at W Suzhou, a stylish escape as vibrant as the city’s renowned silk and landscaped gardens. Featuring 379 guest rooms and suites, as well as 60 serviced apartments. A hub of dining, recreation and entertainment at the heart of Suzhou Center. Live a W life with stance, sound, scene, taste, body. 享有“东方威尼斯”之称的苏州,以丝绸和园林而闻名天下!如今,苏州W酒店再次为这个城市增添光彩。园区金鸡湖畔的苏州中心,是集购物、餐饮、娱乐、办公于一体的综合体,苏州W酒店就位于其中,共设有379间客房和套房,并配有60间服务公寓。 拥有鲜明姿态、音乐文化、质感氛围、悦享滋味、充沛活力的生活方式,尽在苏州W酒店。