Job Level 岗位级别：Line staff 基层员工
Report To 汇报给：SPA Manager 水疗经理
Position Overview 岗位概述：
The spa therapist addresses the needs of all guests, ensures and exceeds guest expectation. 
水疗中心理疗师需要准确地知道客人的需求以确保达到甚至超越客人期望。

As a frontline service position, the spa therapist maintains a professional image and skills at all times. Therapist promotes suitable service program to guests.
作为前线服务人员，理疗师应始终秉承着专业的技能，适时适当地将促销项目推荐给客人。

He/she is able to work independently and effectively handle multiple guests' complain during treatment. 
能够独立完成自己的工作，快速有效地处理客人在理疗中出现的各种不适感或者不满意。

Therapist needs to know spa product knowledge well. 
理疗师能够透彻的了解与知晓水疗产品知识。

Prepare spa treatment room before guest comes in and clean up spa treatment room according to the standard.
理疗师需要提前准备好理疗房，并且在理疗结束后能够按标准清洁理疗房。

The Role 岗位职责：
Follow punch in /out procedures.
遵循正常上班考勤制度和上班流程

Utilize the logbook and follow daily work sheet.
使用工作笔记并遵循日常工作表

Keep work area neat, clean; communicate in a professional way; keep quiet in SPA area.
确保工作区域整洁，干净，谈吐以达到标准，并且保持安静

Provide information to guests about the services offered in the Spa as well as the Resort.
给客人提供有关服务的多方面，有效的信息

Understand benefits, indications and contraindications of all spa services.
了解所有水疗服务的益处、适应症和禁忌

Utilize all of the professional products safely and accurately.
安全、准确地使用所有专业产品

Provide professional treatments for any guest including but not limited to massage, facial treatments and body treatments.
提供专业的理疗服务给任何客人，不仅仅局限在按摩，脸部护理和身体皮肤护理

Upsell treatments to guests.
能够升级销售水疗项目给客人

Recommend further treatments to your guest to help with their concerns.
向你的客人推荐进一步的治疗来帮助他们解决问题

Recommend retail product to your guest.
专业的推荐零售产品给客人以维持理疗效果

Meet/Exceed retail targets.
达到或者超越零售产品销售目标

Work as part of a team to ensure effective running of the Spa department.
紧密的团队合作确保部门高效的运行

Perform duties as instructed to prevent injury or others’ injury.
根据正确指导，细心的工作，以防自己或别人受伤

Identify and report hazards.
认知和报告危险

Be calm and patient when dealing with guests at all times.
跟客人沟通时总是能够沉静，耐心

Respond properly in any emergency or unsafe situation.
在任何紧急或不安全的情况下都要做出适当的反应

Perform other tasks or projects as assigned by hotel management.
完成管理层分配的其他任务或项目

Talent Profile 能力&技能需求
Well-trained Facial and Boday Massage Skills
熟练专业的面部及身体按摩技能
Luxury SPA working experience is preferred
有奢华水疗工作经验的候选人将被优先考虑
Great service sense and attitude
优秀的服务意识及服务态度

,,青松城大酒店座落于徐家汇商业区，交通便捷。酒店建筑宏伟，绿荫环抱，幽静宜人，由锦江国际管理有限公司管理。酒店楼高19层，拥有智能化办公房15000平方米及各类客房226间（套）。其中标准间面积28-34平方米，层高3.05米，宽敞舒适。酒店拥有齐全的娱乐、餐饮、会议设施，是中外宾客旅游休闲、开展商务活动和举行各种会议的理想场所。