招聘防损部主管_国家会展中心天津万豪和福朋喜来登酒店招聘信息-最佳东方

1. PROFITABILITY高利润

· Supervise Loss Prevention employees to practice the hotel energy conservation on own initiative.

主动指导防损部员工执行酒店的节能计划。

· Supervise hotel outlets and kitchens employees to strengthen the utensils management, control the loss & breakage of hotel utensils to the lowest maximum.

指导酒店厨房及相关场所员工工作，以加强用具管理，从而将酒店用具的丢失及损毁降程度至最低。

· Supervise Loss Prevention employee to control the loss of hotel assets to the lowest maximum.

监管防损部员工，并加强对酒店财产的管理使其损失降至最低。

· Recommend variety of hotel facility and up-sell hotel product to the guest.

介绍酒店设备的种类并向顾客介绍酒店产品。

2. LEADERSHIP领导能力

· Assist Assistant Loss Prevention Manager/Assist Loss Prevention Manager develops the team spirit and team work within Loss Prevention department.

协助防损部经理助理经理提高团队合作精神，共同为防损部效劳。

· Check duty employee’s routine work and grooming

检查值班人员日常工作及培训情况。

· Sets a positive example for guest relations

为建立良好客户关系树立积极榜样。

3. COMMUNICATION沟通能力

· Abide by radio communication standard.

遵守信息沟通标准。

· Put forward the effective suggestion being aimed at hidden danger and defects within hotel safety and fire prevention to Loss Prevention Manager.

就酒店安全及消防方面存在的潜在危险向防损部经理提出有效建议。

· Put forward the effective suggestion to Assistant Loss Prevention Manager improves the quality of Loss Prevention work.

向防损部经理助理提出有效建议以提高防损部工作的质量。

· Collecting the feedback of employee. Help Loss Prevention Manager to be responsible for the employee feedback follow up.

收集员工的反馈意见，协助防损部经理来解决。

· Work closely and enthusiastically with other department to ensure team work and the smooth, efficient operation of the hotel.

与其它部门紧密配合、热忱工作，构建良好团队，以确保酒店工作的顺利、高效开展。

· Liaise with the Sales and Banquet manager in advance with regard to large or specialized functions and do the function security well.

提前与销售&宴会经理取得联系，以确定具体工作职能，从而确保酒店的安全。

· Communicates critical information to Loss Prevention officers.

就重要问题与防损部员工进行及时沟通。

· Report all associate accidents and guest liability incidents to Assistant Loss Prevention Manager immediate.

遇员工意外事件和客人责任事故时应及时向防损部经理汇报。

· Reports any procedure violations to the Assistant Loss Prevention Manager.

遇任何违反程序的操作须及时向防损部经理汇报。

4. SAFETY AND SECURITY 安全与治安

· Recognize and report safety hazards.

能够辨认出并汇报所存在的安全隐患。

· Observe and report any Loss Prevention breaches.

遵守并能说出防损部的所有规定。

· Inquire the suspicious person who was going to enter hotel area, prevent any opportunity to commit a crime.

仔细盘查要进入酒店的可疑人员，不给其留出任何实施犯罪的机会。

· Abide by PSB relevant regulation; ask hotel guest’s friend who was going to visit the guest to do the visitor registration.

遵守PSB的相关规定，请需要拜访住客的访客进行必要的访客登记。

· Organize the variety precautionary training classes and strengthen the law and discipline propaganda for preventing the occurrence of criminal incident.

组织各种预防培训班，加强法制法律的宣传活动，以便预防犯罪事件的发生。

· All investigations will be conducted with accuracy and attention to detail.

所有调查必须要准确、细致。

· Offer guidance to Loss Prevention supervisor to strengthen the check for hotel entrance.

引导防损部主管来加强酒店入口的检查。

· Formulated various policy & procedure and supervise employee to adopt the precautionary measure to prevent the occurrence of various cases.

制定各种政策和流程，并监管员工采用预防措施来防止各类事件的发生。

· Implementation of emergency procedures

执行危机处理流程。

· Ensure that all associates' accidents/incidents receive immediate and professional First Aid treatment by the Loss Prevention Department.

确保员工遇到意外事件后能及时通知到防损部，并由防损部提供专业的急救措施来帮助员工。

5. GUEST SATISFACTION客户满意度

· Be proactive to offer assistance to the meeting planner, try best to meet their needs and provide the finest Loss Prevention service.

主动协助会议策划，努力满足顾客所需，提供最好的防损部服务。

· Provide assistance to the guest who lost the passport, help the guest to put through the visa/passport procedure.

为丢失护照的客人提供帮助，帮助他们顺利通过签证或护照检查程序。

· If the guest lost personal belongings outside of hotel, be proactively to help the guest to report to PSB if the guest needed.

如果客人在酒店外丢失了个人物品，应根据客人需要向PSB汇报。

· If the guest lost personal belongings within the hotel, offer assistance with detail investigation. Report to PSB if needed or requested by the guest.

如果客人在酒店内丢失了其个人物品，应当仔细调查帮助查找。并根据客人需要向PSB汇报。

· Strives to improve service performance

尽最大努力提高服务质量。

· Handles guest problems and complaints effectively

有效处理客人所提出的问题及其投诉。

· Assists in maintaining required JSA programs and statistical data. Interacts with guests to obtain feedback on product quality and service levels.

协助保管所需的JSA程序和统计数据。与客人沟通、联系以获得产品质量及服务水平方面的反馈意见。

6. OPERATING EFFICIENCY高效工作

· Make sure all internal/external customer requests responded to in a timely manner.

确保能够对内外客人所提出的要求作出及时地反映。

· Effectively handle any Loss Prevention related incidents which arise on shift.

交接班时有效处理所有防损部相关事件。

· Make sure Loss Prevention Officer provides lateral service when needed to internal customers

客人需要时防损部员工需提供直接服务。

· Ensure compliance with hotel and Loss Prevention SOP/LSOP.

确保能够遵守酒店及防损部的SOP/LSOP。

· Conduct daily physical hazard inspections and daily patrols and complete all reports.

每天需检查有无安全隐患、时刻保持巡逻，并完成所有需要填写的报告。

· Make sure all emergencies responded to in a timely manner.

遇突发情况确保能够做出及时反映。

· Make sure all “lock-outs” responded to within 5 minutes.

确保能够在5分钟之内完成清场程序。

· Make sure all “damaged property” responded to within 5 minutes.

确保能够在5分钟内对所报“危险物品”做出反应。

· Act as assistant Emergency Organization chief as necessary.

尽可能地协助危机组织小组领导的工作。

· Complete and distribute reports as required.

完成需要填写的所有报告。

7. NIGNT DUTY ASSIGNMENT夜班任务

· In case finding lady who was suspected to be prostitute, lobby officer should prevent her into the hotel and report to supervisor immediately.

如果发现有可疑女士可能要进行卖淫活动，前厅员工应该阻止她进入酒店，并立刻向主管汇报。

· Check public area within work sphere regularly during night shift.

夜班时，应定期检查管辖区域内的公共区域。

· To ensure all exists and entrances are secured and checked.

确保所有的进出口是安全的或有防损员看守。

8. GENERAL DUTIES一般职责

· Supervise all shift activity, including reports and incidents, patrolling, dispatching, various logs/files, all activity on daily shift.

监管所有值岗情况，包括汇报、事件处理、巡逻、调度及各种事件记录、存档等日常值班所有活动。

· Assist in scheduling and training loss prevention staff.

协助制定计划及防损部员工的培训。

· Make sure proper action is taken with regard to unusual occurrences in the lobby.

前厅发生异常情况时，确保能够采取适当行动来处理。

· Make sure all outsiders visiting the hotel are properly recorded and identified.

确保能够正确记录并确认外来访客的信息。

· Make sure the fire staircase was been checked and prevent the accumulation blocking in fire staircase.

确保消防通道处于关闭状态，并禁止在消防通道内堆放物品。

· Escort the guest to the desired destination.

带领客人前往其目的地。

· Ensure the hotel equipment be in good order.

确保酒店设备能够正常运行。

· Manage traffic at the drive way.

协调管理车道的交通运行。

· Make sure daily defect check and follow up.

确保每天检查缺损处并及时追查解决进度。

· Ensure accounting cash are escorted and protected.

确保会计现金的护送和保护。

· Ensure to be the ambassador of The Ritz-Carlton and JW Marriott. Treat all including suppliers, delivery person or any other contractor with highest respect.

作为丽思卡尔顿和JW万豪的服务大使，要尊重所有前来酒店的供应商、运输工人、及其他承包商。

· Attend and conduct meetings as required.

参加并组织安排相关会议。

· Be prepared to carry out any reasonable instructions from the Loss Prevention Manager or any hotel manager in the interests of efficient hotel operations

为确保酒店的高效运行，执行防损部经理或其他酒店领导的相关合理指示。

The above key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be constructed as a detailed description of all the work requirements that maybe inherent in the job. Perform any other duties as assigned by superior.

上述关键领域，职责和活动，反映了认为有必要说明的主要工作职能，而不是所有工作要求的具体、详细地描述，所以，需根据主管要求履行其他相关职责。

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