• 五险一金
• 带薪年假
• 岗位晋升
• 包吃包住
• 人性化管理
• 管理规范
• 领导好
• 技能培训
• 员工生日礼物
• 美女多

·         To ensure that front desk operation is working in a professional manner at all times.
确保前台的工作保持专业性。严格执行夜班的工作程序
·         To train Front Desk Clerks on a daily basis, on-the-job during 15 minutes training. Assist the Front Office Manager in all areas to ensure a correct and smooth operating department.
每天为前台文员培训，15分钟在岗培训。协助前厅部经理顺利完成各项工作。
·         Responsible for the efficient and professional operation of the Front Desk, creating a productive and positive atmosphere, including relationship with other departments.
确保前台的运作专业有效，创造一个高效率，积极的氛围，并和其他部门保持良好的关系。
·         Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.
在规定内为客人解决一切问题满足他们的需要。
·         Lead by example: Provide a gracious and proactive hospitality towards all customers.
以身作则：对所有客人提供高雅的预见性的服务。
·         Be highly familiar and adhere to all policies, problem seeker and standards.
熟悉并遵守 所有酒店规章制度和标准。并能发现问题。
·         Assist all associates with questions, a problem seeker and solver.
协助所有员工发现并解决问题。
·         Acts empowered and have a though knowledge of TQM tools and guidelines-also empower all associates to provide an outstanding service by using their empowerment guidelines.
对时间控制管理体系有良好的认识，培训员工利用此体系提供良好的服务。
·         Ensure that work area is always clean, neat and organized.
确保工作区域整洁有序。
·         Constantly audit all deskwork for accuracy and consistency. Coach and counsel associate when appropriate.
不断审核文书工作确保准确性和一致性。 当有必要时，对员工给予培训和指导意见。
·         Review room’s discrepancy and credit report. Take appropriate action to resolve all problems.
回顾客房房态差异及客人消费限额报告。 合理解决此类问题。
·         Ensures that all Marriott Rewards members, VIP guests are identified, recognized, rooms pre-blocked and more attentive services are delivered to the guests.
确保识别出所有万豪会员及贵宾 并对他们提供更多的服务。
·         Complete work or special projects as assigned and ensure due dates are met.
在规定的时间内完成交给的任务。
·         Check with your immediate supervisor for additional information
和直属领导核查额外信息。
·         Have knowledge about sales strategy, packages, promotions, including hotel rooms, type of room’s amenities, services of hotel, etc.
对销售战略，包价，促销及客房， 房间配套用品、服务等有很好的了解。
·         Also be familiar with cultural differences in order to meet all different customer need.
了解各种文化以满足他们的不同需求。
·         Be knowledgeable about etiquette and protocols.
对各种礼节有很好的了解。
·         Be familiar with all emergency plants and be able to act upon them.
熟悉各种救急设备并能操作。
·         Report any unusual occurrences immediately to the Front Office Manager.
向前厅部经理报告一切异常情况。
·         At all times strive to represent Marriott in the most professional, courteous manner.
在任何时候都要呈现出万豪谦恭有礼的专业风范。
·         Meet an in-depth understanding of each level of Marriott Reward Program, Marriott Miles & affiliate Airline partners. Ensure all associates are trained regularly in benefits for each program.
对万豪各层次的奖励计划，航空公司合作伙伴有很深刻地认识。确保员工定期得到相应的培训。
·         Ensure that every qualified guest that checks-in to the hotel is enrolled in the Marriott Rewards program, and if the guest is already a member to take his membership number. All the associates to be trained on this and practice followed meticulously.
确保所有符合条件的客人在登记入住的时候加入万豪奖励计划，如果此客人已经是会员要记录下会员号码。所有员工都要有此相关培训并按此实施。
·         Regular inspections of all sections to ensure quality standards are maintained and in good working condition.
定期检验所有 夜班环节以确保其依然有效并保证标准。
·         Be responsible for insuring that all the guest comments are passed on to the centralized Guest Response area and are updated in all necessary Guest History databases.
确保客人意见及时传达到对客服务部门并及时更新客人记录。
·         Attend training sessions and meeting as required.
如有必要须出席培训会议。
·         Conduct the daily 15 minute training session on various task breakdowns/ service sequence/ LSOP of their respective sub-areas in Front Office. This is to be practiced on all the 365/366 days in a year.
每日15分钟培训会议，对分支部门分配任务及讲解本地操作标准。
·         Always be professional and ethical in dealing with guests, associates, vendors and other departments.
对客人、同事、供应商和其他部门一贯保持专业、道德风范。
·         To perform any other duties as assigned by the management.
完成管理层布置的其他人物。
·         Maintain safety by adhering to sagest polices, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment.
坚持使用干练的警员来保证安全性，负责及时报告突发事件。支持所有保安系统。在湿滑地面上行走要小心。在操作设备前一定要有适宜的安全培训。
·         Ensure all guests experiencing a problem receive an appropriate response, any promised compensations is delivered and all guests receive appropriate follow up in a timely and professional manner by using the LEARN process.
确保所有客人的问题都得到合理的解决，一切允诺的赔偿都能得到履行并且通过运用LEARN程序，所有的客人都能得到专业及时地回访。

       国家会展中心天津万豪酒店拥有389间宽敞现代并精心设计的客房及套房。酒店设有两个别具风格的餐厅和一间大堂酒廊，为宾客提供丰富多元的餐饮体验。 贡厨全日制餐厅提供零点菜单及品类丰富、食材新鲜的本地和国际自助美食，宾客还可享用开放式厨房现场烹制的各类海鲜以及西式和亚洲风味精选，餐厅特别设置的面堂供应全国各地的特色面食。主理粤菜、新京菜和淮扬菜的万豪中餐厅、集多功能风格和用途为一体的大堂吧、万豪贵宾廊等酒店内设施，让宾客无论在工作、娱乐亦或休闲放松时，皆可以随时启发灵感，尽享尊贵、舒适、便捷、放松的入住体验。       国家会展中心天津福朋喜来登酒店拥有301间精心设计、宽敞舒适的客房及套房。玩啤食社福朋品牌“一站式”餐饮新理念，为宾客提供了现代化、舒适、轻松的入住体验。两家酒店共享超过4,100平方米的会议活动场地，2间无柱宴会厅及15间多功能会议室，适合举办多种风格及规模的商务活动、私人派对等。两家酒店提供一系列休闲和亲子设施，包括健身中心、室内恒温泳池及儿童俱乐部。       Tianjin Marriott Hotel National Convention and Exhibition Center marks the 600th Marriott Hotels milestone globally, that underscores the increasing popularity of Marriott Bonvoy’s flagship brand globally. The hotel has 389 guestrooms and suites, a lobby Lounge and two distinctive restaurants Goji Kitchen+Bar and Man Ho Chinese restaurant, bringing guests a modern and sophisticated dining experience that meets diverse culinary expectations. The M Club is open to Marriott Bonvoy members and guests who stay on executive floors       The Four Points by Sheraton, Tianjin National Convention and Exhibition Center boasts 301 well-appointed, spacious guestrooms and suites. The Mesh, the brand’s one-stop Food & Beverage concept, serves as an all-day dining restaurant, a lobby lounge and a bar, offering Chinese and international delicacies, light bites and 24/7 food delivery services.The hotels 4,100sqm of event and meeting space ideal for conferences, exhibitions, weddings, celebrations and private celebrations. Recreational facilities including fitness center, sauna, indoor swimming pool and Kids Club.These two hotels deliver two classic lifestyle options at the same address, and guests staying at the hotels will have easy access to Tianjin National Convention and Exhibition Center, it easily accessible from other areas of Tianjin and regional destinations.