招聘礼宾部主管_国家会展中心天津万豪和福朋喜来登酒店招聘信息-最佳东方

· Practice R-Way Service; set an example to be followed.

实践R-Way服务，以身作则。

· Directly responsible for the work of concierge

直接负责礼宾部的工作。

· The hotel guests provide courtesy professional service; Assist important guests check in and check out

对酒店的宾客提供礼貌专业的服务；协助重要宾客的入住和离店。

· The baggage section management, to ensure that all luggage have luggage label and safety in the right position

管理行李房，确保所有的行李有行李标签并且安全存放在合适的位置。

· Ensure that work area of all equipment in good working condition

确保工作区域内的所有设备处于良好工作状态.。

· Participate in the training of the staff work be responsible for the daily training, make a training plan

参与员工的培训工作。负责员工的日常培训，制定培训计划。

· To adhere to hotel service standards and be able to work in different areas in the hotel like main porch and banquet porch when asked for and required by the hotel supervisors.

坚持酒店服务标准，如上级要求，能在不同区域内工作，例如；酒店走廊，宴会走廊。

· To welcome all guests arriving at the hotel.

欢迎所有到店客人。

· To escort guests to the rooms and familiarize them with the facilities.

引领客人到房间并介绍房间内设施。

· To assist guests at porch.

在走廊里协助客人。

· To call cars/ taxis for guests/ visitors.

帮助客人和来访者安排出租车和汽车。

· To maintain porch decorum and upkeep cleanliness of the area.

谦恭有礼，保持工作区域整洁。

· Be familiar with the property and services provided, as well as possess local knowledge, update with current events and places of interest.

熟悉酒店设施和服务项目，对本地情况了解，及时更新本地实事。

· Ensure department cleanliness is maintained at all times.

确保部门区域整洁。

· Ensure all guests experiencing a problem receive an appropriate response, any promised compensations is delivered and all guests receive appropriate follow up in a timely and professional manner by using the LEARN process.

确保所有客人的问题得到解决，履行一切承诺过的赔偿，通过运用LEARN程序确保客人得到专业及时地跟办。

· Know how to offer and arrange car rental, airline, train tickets and other traveling requirements.

了解怎样安排和处理租车、航班、火车票和其他旅行需求。

· Have a good knowledge of the local area including restaurants, bars, shopping facilities, sightseeing and location of corporate offices. Always recommend in-house services and facilities first.

了解本地情况，如餐厅、酒吧、购物观光场所及本地知名公司。先介绍店内服务设施。

· Be informed about special events & functions taking place in the city.

了解本市实事

· Have thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each.

对酒店消防规定和政策、意外事件报告、安全程序和相应的直接责任。确保所有员工得到适宜的操作程序培训。

· Be responsible for the ensuring that guest or operational issues are passed on to the centralized Guest Response area and are updated in all necessary Guest History databases.

确保客人或工作问题别及时反映到对客服务部门并更新全部有必要的客户历史。

· Ensure all or any unusual occurrences in the department are reported to the immediate supervisor.

及时向上级报告所有异常情况。

· Answer telephone calls within three rings and according to property’s standard.

根据标准，在电话铃响3声之内接听电话。

· Report to work on time with proper uniform, including nametag. Personal appearance must comply with the standard of the hotel.

报告工作时，着工服佩戴名牌。个人仪表必须遵照酒店标准。

· ENSURE logbooks, trace files, checklists are well maintained and listed/ followed accordingly.

确保工作日志，追踪档案文件，检查清单保存完好并遵照其执行。

· Attend training sessions and meetings as required.

如有需要参与培训会议。

· To always be on guard and alert especially at the porch, keep an eye on people coming in or going out of the hotel and keeping the Security Department and the Assistant Manager informed of any suspicious object, incident or characters.

时刻保持警觉，注意进出酒店的人并向保安部和大堂经理汇报一切可疑的人、物和事件。

· To perform any other duties as assigned by management.

完成管理层交给的任务。

· Maintain safety towards oneself as well as fellow associates and in-house or out-house guests by upholding safety policies and being responsible to report all occurrences to management and associates immediately, Support and act upon all safety programs. Ensure proper safety instructions are given and understand before operating any equipment.

支持酒店安全政策并贯彻，负责及时向管理层及员工报告一切发生的事件保证员工及酒店客人的安全。确保员工在上岗前得到相应培训。

· Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel such as Food and Beverage outlets, Banquet facilities, Fitness Club and be able to answer to all such guest related queries.

对客房、位置、客房用品以及其他餐饮、宴会、健康中心等方面的服务设施了

解并能解决客人的相关问题

国家会展中心天津万豪酒店拥有389间宽敞现代并精心设计的客房及套房。酒店设有两个别具风格的餐厅和一间大堂酒廊，为宾客提供丰富多元的餐饮体验。贡厨全日制餐厅提供零点菜单及品类丰富、食材新鲜的本地和国际自助美食，宾客还可享用开放式厨房现场烹制的各类海鲜以及西式和亚洲风味精选，餐厅特别设置的面堂供应全国各地的特色面食。主理粤菜、新京菜和淮扬菜的万豪中餐厅、集多功能风格和用途为一体的大堂吧、万豪贵宾廊等酒店内设施，让宾客无论在工作、娱乐亦或休闲放松时，皆可以随时启发灵感，尽享尊贵、舒适、便捷、放松的入住体验。国家会展中心天津福朋喜来登酒店拥有301间精心设计、宽敞舒适的客房及套房。玩啤食社福朋品牌“一站式”餐饮新理念，为宾客提供了现代化、舒适、轻松的入住体验。两家酒店共享超过4,100平方米的会议活动场地，2间无柱宴会厅及15间多功能会议室，适合举办多种风格及规模的商务活动、私人派对等。两家酒店提供一系列休闲和亲子设施，包括健身中心、室内恒温泳池及儿童俱乐部。 Tianjin Marriott Hotel National Convention and Exhibition Center marks the 600th Marriott Hotels milestone globally, that underscores the increasing popularity of Marriott Bonvoy’s flagship brand globally. The hotel has 389 guestrooms and suites, a lobby Lounge and two distinctive restaurants Goji Kitchen+Bar and Man Ho Chinese restaurant, bringing guests a modern and sophisticated dining experience that meets diverse culinary expectations. The M Club is open to Marriott Bonvoy members and guests who stay on executive floors The Four Points by Sheraton, Tianjin National Convention and Exhibition Center boasts 301 well-appointed, spacious guestrooms and suites. The Mesh, the brand’s one-stop Food & Beverage concept, serves as an all-day dining restaurant, a lobby lounge and a bar, offering Chinese and international delicacies, light bites and 24/7 food delivery services.The hotels 4,100sqm of event and meeting space ideal for conferences, exhibitions, weddings, celebrations and private celebrations. Recreational facilities including fitness center, sauna, indoor swimming pool and Kids Club.These two hotels deliver two classic lifestyle options at the same address, and guests staying at the hotels will have easy access to Tianjin National Convention and Exhibition Center, it easily accessible from other areas of Tianjin and regional destinations.