大堂吧主管
4千-5千
停止招聘
发布于 2022-10-24
大堂吧主管
4千-5千
天津 | 3年以上 | 大专 | 招2人
停止招聘
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职位描述

1. OPERATIONS运营

1) Open and close shift in accordance with manager's checklist.

根据工作检查表做好开始及结束营业的工作

2) Initiate aggressive guest interaction through seeking and soliciting feedback from guests.

通过客人意见调查和反馈更好的为客人提供服务

3) Train, maintain and enforce all Courtyard service standards using use records, menus and appropriate reference materials.

保存好服务标准类的相关资料及参考材料

4) Properly execute revenue and check control procedures on shift.

控制好各个班次的大堂酒吧收入

5) Handle daily associate relations (e.g., scheduling, time adjustments).

维持良好的员工关系

6) Maintain a safe and sanitary work environment for all associates and guests.

保持安全干净的工作环境

7) Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).

妥善保管好各个班次运营所需的材料

8) Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.

提前准备好特殊情况下的解决办法。比如:临时预定

9) During shift, ensure that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests.

工作总尽力达到客人满意,协助服务,领位,与厨房沟通等工作

10) Be on the floor during entire meal period and ensure adequate coverage.

用餐时间内确保在大堂酒吧里

11) Conduct taste panels and menu classes on a daily basis for restaurant.

组织员工每天的菜单及Taste Panels 培训

12) Ensure that only a quality product is being served and get served in the way that sampled on the Use Record.

确保客人得到的是合乎质量的食品或酒水

13) Monitor hours and staffing on a daily basis, for Lobby Lounge, with accurate scheduling in line forecast and budget guidelines.

控制及安排合理的员工班次及工作时间

14) Ensure all side work is done on daily basis.

确保每日的工作顺利完成

15) Maintain proper associate uniform standards.

检查并监督员工着装,制服情况

16) Manage an effective repair and maintenance program through the use of work orders, inspections, etc.

管理监督大堂酒吧维修工作

17) Assist associate in his/her job performance, when required, to ensure guest satisfaction.

协助有需要的同事为客人提供满意的服务

18) Understand and teach empowerment principles to ensure guest satisfaction.

了解并培训员工服务标准以确保为客人提供更好的服务

19) Exercise station rotation to ensure stations are distributed fairly.

合理分配员工工作区域

 

2. HUMAN RESOURCES人事

1) Implement an effective training program for new and current associates using use records, menus and appropriate reference manuals.

为新同事培训菜单,服务标准及相关的工作材料

2) Encourage problem solving by associates through proper training and empowerment.

通过培训增强处理问题的能力

3) Establish effective communication with associates to gain their trust and respect.

通过与同事的交流和沟通增加相互之间的信任和尊重

4) Maintain fair and consistent counselling and/or disciplinary procedures in accordance with Marriott's Guarantee of Fair Treatment policy.

对待同事员工一视同仁,遵照集团确保公平对待政策。

5) Attend Lobby Lounge associate meetings.

参加大堂酒吧例会。

6) Demonstrate positive inter-departmental relations.

积极稳固部门之间关系。

7) Make sure “Passport to successes” is inline and within the timeframe.

确保 “passport to successes” 日常培训工作。

 

3. ADMINISTRATIVE管理

1) Communicate directly, and/or through the use of the log book, to next shift Supervisor.

与不同班次的主管直接交接工作或者将所要交接的事务写在记录本上传达。

2) Identify and recommend incentive programs, new ideas and methods of operation.

积极提出工作相关的意见和好办法。

 

4. MARKETING 市场

1) Implement and follow through on all bookings of restaurant parties and effectively communicate to all managers.

了解大堂酒吧的预定详情,并与经理沟通。

2) Assist the development and execution of marketing plan of the outlet.

协助部门的市场发展

其他要求
国际联号工作经历:优先
语言能力:英语-良好
计算机能力:良好
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公司地址
天津市津南区咸水沽镇国瑞路8号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 中外合营(合资.合作)
    企业性质
       国家会展中心天津万豪酒店拥有389间宽敞现代并精心设计的客房及套房。酒店设有两个别具风格的餐厅和一间大堂酒廊,为宾客提供丰富多元的餐饮体验。 贡厨全日制餐厅提供零点菜单及品类丰富、食材新鲜的本地和国际自助美食,宾客还可享用开放式厨房现场烹制的各类海鲜以及西式和亚洲风味精选,餐厅特别设置的面堂供应全国各地的特色面食。主理粤菜、新京菜和淮扬菜的万豪中餐厅、集多功能风格和用途为一体的大堂吧、万豪贵宾廊等酒店内设施,让宾客无论在工作、娱乐亦或休闲放松时,皆可以随时启发灵感,尽享尊贵、舒适、便捷、放松的入住体验。       国家会展中心天津福朋喜来登酒店拥有301间精心设计、宽敞舒适的客房及套房。玩啤食社福朋品牌“一站式”餐饮新理念,为宾客提供了现代化、舒适、轻松的入住体验。两家酒店共享超过4,100平方米的会议活动场地,2间无柱宴会厅及15间多功能会议室,适合举办多种风格及规模的商务活动、私人派对等。两家酒店提供一系列休闲和亲子设施,包括健身中心、室内恒温泳池及儿童俱乐部。       Tianjin Marriott Hotel National Convention and Exhibition Center marks the 600th Marriott Hotels milestone globally, that underscores the increasing popularity of Marriott Bonvoy’s flagship brand globally. The hotel has 389 guestrooms and suites, a lobby Lounge and two distinctive restaurants Goji Kitchen+Bar and Man Ho Chinese restaurant, bringing guests a modern and sophisticated dining experience that meets diverse culinary expectations. The M Club is open to Marriott Bonvoy members and guests who stay on executive floors       The Four Points by Sheraton, Tianjin National Convention and Exhibition Center boasts 301 well-appointed, spacious guestrooms and suites. The Mesh, the brand’s one-stop Food & Beverage concept, serves as an all-day dining restaurant, a lobby lounge and a bar, offering Chinese and international delicacies, light bites and 24/7 food delivery services.The hotels 4,100sqm of event and meeting space ideal for conferences, exhibitions, weddings, celebrations and private celebrations. Recreational facilities including fitness center, sauna, indoor swimming pool and Kids Club.These two hotels deliver two classic lifestyle options at the same address, and guests staying at the hotels will have easy access to Tianjin National Convention and Exhibition Center, it easily accessible from other areas of Tianjin and regional destinations.
天津市津南区咸水沽镇国瑞路8号
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