• 五险一金
• 带薪年假
• 岗位晋升
• 包吃包住
• 人性化管理
• 管理规范
• 领导好
• 技能培训
• 员工生日礼物
• 美女多

 
Handle all duties      according to hotel policies, procedures, internal rules and standards.
处理所有的工作都要依照酒店政策，程序，内部规定及标准。
Be knowledge      about daily hotel operations, check daily even sheet, bulletin boards and      be up to date with all changes, new procedures and events. 
了解日常酒店的运作，检查电子公告牌并更新的所有程序以及宴会。
Get a daily briefing about extra ordinary events to effectively deal with all foreseen      situations on a daily basis. 
在每日例会中了解额外的事件，以便快捷的处理所有可能发生的情况。
Have knowledge about room rates, packages, discounts and promotions and know how to  handle each.
掌握房价，包价，折扣和促销的说有信息，并知道如何去处理。
Have knowledge about guest rooms, locations, amenities, features and all other services   offered by the hotel.
掌握客人房间、位置、客房礼物、特色以及酒店提供的所有其它的服务。
Strictly follow  all cash handling and banking procedures to check out all customers      efficiently.
在为客人提供快捷结账的同时严格遵守财务及银行的各项规定。
Operate OPERA, system well and be able to use key card system.
熟练的使用OPERA系统
Perform guest registration and room assignment correctly and efficiently, accommodate      special requests of all customers.        
正确的完成客人的登记，房间分配以及协调所有客人的特殊要求。
Be knowledgeable about Marriott Rewards and other frequent flyer programs. Participate and  contribute in Marriott Rewards sign-up program; ensure accuracy and  activation rate meet brand goal.
了解万豪积分兑换,及其它的常客计划。参与并积极的推广万豪礼赏计划，确保以正确的价格来达到集团目标。
Know how to follow hospitality guidelines. 
知道如何遵循服务的基本方针。
Answer phone calls according to standard by using proper telephone etiquette and within      three rings.
在三声之内按标准接听电话并使用正确的电话礼仪
Ensure the cleanliness of the Front Desk and back office area at all times. Utilize spare time for cleaning.
确保前台和后台办公室区域的整洁。利用剩余时间去清洁。
Assist all guests in problems and questions as required. Ensure that all guest problems are  resolved by using Marriott Learn Model.       
必须帮助所有客人的问题和询问。 确保所有的客人问题的解决都要依照万豪的学习手册。
Take action to participate in hotel incentive program and be familiar with hotel sale strategy.
积极的参与酒店激励计划, 熟悉酒店销售策略。
Be flexible in regarding to work schedule. Have a solid understanding of hotel operations. Assist fellow associates when necessary to get all jobs done  on time.        
灵活的安排工作计划。很熟悉的了解酒店的运作。协助同事按时完成所有工作。
Ensure proper charge is posted to guest credit card when check out.
结账时确保在客人的信用卡上收取正确的费用。
Bank out at the end of each shift by following the blind drop procedure strictly. The front desk manager/shift supervisor will always verify the shift closing and enter the drop in the system.
每班次结束时严格遵守投账程序平账。前台经理/主管检查班次的账目并输入到系统中。
Report any unusual occurrence or requests to supervisor/manager immediately.
向经理及时汇报任何不寻常的情况或要求。
At all times strive to represent Marriott in the most professional manner.
努力以最职业的风格去表现万豪文化。
Be disciplined at all times, stand alert and tall at the front desk, greet guests      immediately and offer assistance before the guest needs to ask. Focus your      total attention to the customers.
时刻遵守前台纪律并保持警醒及时问候客人，在客人未开口之前为之提供帮助。集中所有的注意力在客人身上。
Be familiar with AM, PM and overnight daily check list to ensure smooth daily operations.
熟悉早班，中班和夜班的检查表以确保运作的正常。
Each associate is expected to carry out all reasonable requests by management which the      associate is capable of performing.
希望每一名员工都可以完成领导层所给出的所有的合理要求。
Be aware of the hotel VIP / repeat guest / long-staying guest / high value guest and pay      special attention to make the guest have a memorable stay.
知道酒店的贵宾/回头客/长住客/重要客人并给予特别的关注，以让客人拥有一个难忘的入住经历。
Maintain the guest information and ensure proper input in the PSB/PMS system.
保留客人信息并确保正确的输入到PSB/PMS系统。
Should be familiar with all FO Section Job, ensure to spend time assistance others section completed work efficient.
熟悉并了解前厅部每一个分部门的工作，能够在各部门需要帮助时提供协助并能够高效的完成工作任务
 
General Duties基本要求：
 
Be well groomed and conform to the hotel's dress code and deportment.
良好的仪容仪表，行为、穿着符合酒店的规定。
Be informed about daily operations and events.
了解每日运作及宴会。
Be familiar with sales strategies, communicate daily with reservation sales.
熟悉销售政策，每日与预定部销售沟通。
Know all frequent customers and is familiar with their special requests. Ensure that their      needs are met.
了解所有常客及熟悉他们的特殊要求。确保满足他们的要求。
Be familiar with cultural differences and know correct behavior for each culture. Also      know the different protocols and etiquette.
熟悉文化差异并知道每一种文化对应的正确举止。同时知道不同的礼节。
Be knowledgeable about all emergencies plans and know how to act upon them.
熟知所有关于紧急事件的处理计划并知道当发生时如何应对。
Report any unusual occurrences immediately to the front office manager.
向经理及时汇报任何不寻常的情况。
At all times strive to represent Marriott in the most professional and courteous      manner.
随时以最职业最谦恭的方式来表现万豪。
 
Safety Awareness安全意识：
 
Maintain safety by adhering to safest policies, being responsible to report all accidents      immediately.
认真贯彻酒店安全程序和措施，及时汇报所有的事故。
Support all safety programs. Proceed with caution when walking on slippery floors.
认真执行所有安全相关的项目。在湿滑的楼道中走动要保持小心。
Ensure proper safety instructions are given before operating any equipment.
操作任何设备前确保员工熟知安全操作规范

       国家会展中心天津万豪酒店拥有389间宽敞现代并精心设计的客房及套房。酒店设有两个别具风格的餐厅和一间大堂酒廊，为宾客提供丰富多元的餐饮体验。 贡厨全日制餐厅提供零点菜单及品类丰富、食材新鲜的本地和国际自助美食，宾客还可享用开放式厨房现场烹制的各类海鲜以及西式和亚洲风味精选，餐厅特别设置的面堂供应全国各地的特色面食。主理粤菜、新京菜和淮扬菜的万豪中餐厅、集多功能风格和用途为一体的大堂吧、万豪贵宾廊等酒店内设施，让宾客无论在工作、娱乐亦或休闲放松时，皆可以随时启发灵感，尽享尊贵、舒适、便捷、放松的入住体验。       国家会展中心天津福朋喜来登酒店拥有301间精心设计、宽敞舒适的客房及套房。玩啤食社福朋品牌“一站式”餐饮新理念，为宾客提供了现代化、舒适、轻松的入住体验。两家酒店共享超过4,100平方米的会议活动场地，2间无柱宴会厅及15间多功能会议室，适合举办多种风格及规模的商务活动、私人派对等。两家酒店提供一系列休闲和亲子设施，包括健身中心、室内恒温泳池及儿童俱乐部。       Tianjin Marriott Hotel National Convention and Exhibition Center marks the 600th Marriott Hotels milestone globally, that underscores the increasing popularity of Marriott Bonvoy’s flagship brand globally. The hotel has 389 guestrooms and suites, a lobby Lounge and two distinctive restaurants Goji Kitchen+Bar and Man Ho Chinese restaurant, bringing guests a modern and sophisticated dining experience that meets diverse culinary expectations. The M Club is open to Marriott Bonvoy members and guests who stay on executive floors       The Four Points by Sheraton, Tianjin National Convention and Exhibition Center boasts 301 well-appointed, spacious guestrooms and suites. The Mesh, the brand’s one-stop Food & Beverage concept, serves as an all-day dining restaurant, a lobby lounge and a bar, offering Chinese and international delicacies, light bites and 24/7 food delivery services.The hotels 4,100sqm of event and meeting space ideal for conferences, exhibitions, weddings, celebrations and private celebrations. Recreational facilities including fitness center, sauna, indoor swimming pool and Kids Club.These two hotels deliver two classic lifestyle options at the same address, and guests staying at the hotels will have easy access to Tianjin National Convention and Exhibition Center, it easily accessible from other areas of Tianjin and regional destinations.