招聘值班经理/夜班经理_紫云玄清酒店招聘信息-最佳东方

Job Summary岗位概述：MINGYUEHU HOTEL明月湖酒店

As the Front Office Duty Manager, you will be responsible for overseeing the smooth operations of the front office department. Your main objective is to provide exceptional guest service and ensure guest satisfaction throughout their stay. You will manage a team of front office staff, ensuring efficient check-in and check-out processes, accurate billing, and prompt resolution of guest inquiries and concerns.

作为前厅值班经理，您将负责监督前厅部的顺利运作。您的主要目标是提供卓越的宾客服务，确保宾客在整个入住期间感到满意。您将管理一支前厅部员工团队，确保高效的入住和退房流程、准确的账单以及及时解决客人的询问和问题。

Major Duties & Responsibilities职责义务

1. Guest Services Management客户服务管理

a) Ensure a warm and professional welcome for all guests, providing personalized services and anticipating their needs.

确保对所有客人提供热情和专业的欢迎，提供个性化的服务并预测他们的需求。

b) Handle guest registrations, check-ins, and check-outs efficiently, ensuring accuracy of information and compliance with hotel policies.

高效处理客人的登记、入住和退房手续，确保信息准确并符合酒店政策。

c) Address guest concerns, complaints, and special requests promptly and effectively, ensuring guest satisfaction at all times.

及时有效地解决客人关注、投诉和特殊要求，始终确保客人满意度。

d) Coordinate with other departments to ensure seamless guest experiences, including coordinating room assignments, transportation, and concierge services.

与其他部门协调合作，确保客人体验无缝衔接，包括协调房间分配、交通运输和礼宾服务。

2. Team Supervision 团队管理

a) Lead and motivate the front office team, setting performance goals and providing ongoing training and development opportunities.

领导和激励前台团队，设定绩效目标，并提供持续的培训和发展机会。

b) Schedule and assign duties to front desk agents, butler staffs, and bell attendants, ensuring optimal coverage and efficiency.

安排和分派前台接待员、侍者和行李员的职责，确保最佳覆盖率和效率。

c) Conduct regular performance evaluations and provide constructive feedback to enhance staff performance and deliver high-quality service.

定期进行绩效评估，并给予建设性反馈，以提高员工绩效和提供高质量的服务。

d) Foster a positive work environment, encouraging teamwork, collaboration, and a strong guest-centric approach.

营造积极的工作环境，鼓励团队合作、协作和以客为中心的精神。

3. Front Office Operations 前台运营

a) Maintain an organized and efficient front desk area, ensuring that all necessary supplies and equipment are available as needed.

保持前台区域井然有序和高效，确保所需的所有物品和设备随时可用。

b) Oversee the reservation process, monitoring room availability and rates to maximize occupancy and revenue.

监控房间可用性和价格，管理预订过程，以最大化入住率和收入。

c) Manage the billing and invoicing process, ensuring accuracy and timely settlement of accounts.

管理账单和发票流程，确保准确和及时结算账户。

d) Stay updated with industry trends and implement best practices to enhance front office operations and guest satisfaction.

及时了解行业动态，并实施最佳实践，以提升前台运营和客人满意度。

e) Utilize the hotel's property management system effectively, ensuring accurate record-keeping and efficient workflows.

有效利用酒店的物业管理系统，确保记录准确、工作流程高效。

4. Quality Assurance 质量保证

a) Uphold the hotel's standards of service excellence and ensure adherence to all front office policies and procedures.

坚持酒店的优质服务标准，确保遵守所有前台政策和程序。

b) Conduct regular inspections of guest rooms and public areas to maintain cleanliness, ambiance, and compliance with safety standards.

定期检查客房和公共区域，保持清洁、环境舒适，并符合安全标准。

c) Respond to guest feedback and reviews, taking appropriate action to address any issues and improve service quality.

回应客人的反馈和评论，采取适当措施解决问题并提高服务质量。

5. Night Shift Management 夜班管理

a) Effectively manage and coordinate all operations during night shifts as per the assigned roster. Ensure smooth functioning of the facility, addressing any issues or emergencies that may arise promptly and efficiently.

按照指定的轮班表，有效地管理和协调夜班期间的所有操作。确保设施的顺利运营，并及时高效地应对任何可能出现的问题或紧急情况。

6. Report to the management向管理层报告

Prepare reports on key operational metrics, incidents, and guest satisfaction, providing recommendations to senior management.

准备关键的运营指标、事件和客人满意度报告，并向高级管理层提供建议。

7. Focus on the inventory management and ongoing maintenance of hotel operating equipment and other assets.

关注酒店运营设备和其他资产的库存管理和持续维护。

紫云玄清是金坛茅山旅游度假区首家以“维持生态、恢复生态”为规划建设前提，打造环境优先，山水交融，注重建筑空间与茅山自然生态景观相互交融、和谐共生的低密度五星级标准度假酒店。该项目位于江苏省金坛茅山旅游度假区北部核心片区，西临茅山颐园，北接金茅公路，占地1825亩，建设用地面积约216.08亩，建筑面积3.1万平方米，由常州紫云湖旅游开发有限公司投资建设，总投资超10亿元。项目以“生态游憩、休闲度假、文化体验”为功能定位，突出山水交融的自然特色，主要呈现“一核、二带、七区”空间布局和“同心圆式”绿化结构。其中“一核”为湖心酒店；“二带”为入口瀑布景观带、湿地景观带；“七区”为入口区、会议综合区、书画院、酒店配套区、森林生态区、湿地果园、保育生态区；“同心圆式”型绿化由林地、湿地、水系、岛屿、庭院构成。项目将按五星级标准打造高端度假型酒店，建有宴会中心、湖滨酒店、书画院、养生馆和客房区等，客房总数约80间，建成后拟由日本酒店运营公司运营。目前酒店主体建筑已完成，内装硬装施工接近尾声，软装及室内家具陈设即将入场，预计2024年5月对外运营。