Scope and General Purpose of Job岗位职责范围与目的:
The scope of the therapist's role is to provide professional counseling and therapy services to the guests experiencing emotional, mental, or behavioral challenges. The general purpose of this job is to help clients develop coping strategies, improve their overall well-being, and achieve positive personal growth.
理疗师的职责范围是为经历情感、心理或行为挑战的客人提供专业的咨询和治疗服务。这份工作的总体目标是帮助客户发展应对策略,改善整体健康状况,并实现积极的个人成长。
Job Summary岗位概述:
As a Spa Therapist, you will be responsible for providing exceptional spa treatments and therapies to our guests, ensuring their comfort and satisfaction. You will perform various massage techniques, body treatments, facials, and other spa services according to our hotel's standards. Additionally, you will maintain a clean and organized spa environment, greet guests warmly, provide professional consultations, and recommend suitable treatments based on individual needs. Adhering to health and safety protocols, handling guest inquiries, and resolving concerns promptly are also crucial aspects of this role. Collaboration with the spa team to create a serene atmosphere and staying updated with industry trends through continuous training will contribute to your success as a Spa Therapist.
作为一名理疗师,您将负责为客人提供卓越的水疗护理和疗法,确保他们的舒适与满意。根据酒店的标准,您将执行各种按摩技术、身体护理、面部护理和其他水疗服务。此外,您还将维护一个清洁有序的水疗环境,热情接待客人,提供专业咨询,并根据个人需求推荐适当的护理方案。遵守健康与安全规范,处理客人的询问并及时解决问题也是这个职位的重要职责。与水疗团队合作,共同营造宁静的氛围,并通过持续的培训了解行业动态,将有助于您成为一名成功的理疗师。
Major Duties & Responsibilities职责义务
- Provide exceptional spa treatments and therapies to guests, ensuring their comfort and satisfaction.
向客人提供卓越的水疗护理和疗法,确保他们的舒适和满意。
- Perform a wide range of massage techniques, body treatments, facials, and other spa services according to the hotel's standards.
按照酒店的标准,执行各种按摩技术、身体护理、面部护理和其他水疗服务。
- Maintain a clean and organized spa environment, including treatment rooms and communal areas.
维护一个清洁有序的水疗环境,包括治疗室和公共区域。
- Greet guests warmly, provide professional consultations, and recommend suitable treatments based on individual needs and preferences.
热情接待客人,提供专业咨询,并根据个人需求和偏好推荐合适的护理方案。
- Educate guests about available spa services, products, and packages to enhance their overall wellness experience.
向客人介绍可用的水疗服务、产品和套餐,以提升他们的整体健康体验。
- Adhere to health and safety protocols, maintaining hygiene and sanitation standards at all times.
始终遵守健康与安全规范,保持卫生和清洁标准。
- Handle guest inquiries, concerns, and complaints promptly and professionally, resolving issues to ensure guest satisfaction.
及时、专业地处理客人的询问、关切和投诉,解决问题以确保客人满意度。
- Keep accurate records of guest profiles, preferences, and treatment details to personalize their future visits.
准确记录客人的档案、偏好和护理详情,以个性化定制他们的未来访问。
- Collaborate with the spa members to create a serene and harmonious atmosphere for guests while promoting teamwork and cooperation.
与水疗会员合作,营造宁静和谐的氛围,促进团队合作和协作。
- Stay updated with industry trends, new techniques, and product knowledge through continuous training and development.
通过持续培训和发展,了解行业趋势、新技术和产品知识的更新。
专业及技能 :
1. 拥有水疗护理或相关领域的认可证书或文凭。
2. 在豪华度假村或酒店环境中具备经验的水疗师。
3. 深入了解各种按摩技术、身体护理和水疗产品。
4. 出色的沟通和人际交往能力,能够与来自不同背景的客人和同事有效互动。
5. 强烈的客户服务导向和对提供卓越水疗体验的真正热情。
6. 能够处理多个任务,在快节奏的环境中高效工作。
保持客人机密,并秉持道德标准的专业精神和诚信。
紫云玄清是金坛茅山旅游度假区首家以“维持生态、恢复生态”为规划建设前提,打造环境优先,山水交融,注重建筑空间与茅山自然生态景观相互交融、和谐共生的低密度五星级标准度假酒店。该项目位于江苏省金坛茅山旅游度假区北部核心片区,西临茅山颐园,北接金茅公路,占地1825亩,建设用地面积约216.08亩,建筑面积3.1万平方米,由常州紫云湖旅游开发有限公司投资建设,总投资超10亿元。项目以“生态游憩、休闲度假、文化体验”为功能定位,突出山水交融的自然特色,主要呈现“一核、二带、七区”空间布局和“同心圆式”绿化结构。其中“一核”为湖心酒店;“二带”为入口瀑布景观带、湿地景观带;“七区”为入口区、会议综合区、书画院、酒店配套区、森林生态区、湿地果园、保育生态区;“同心圆式”型绿化由林地、湿地、水系、岛屿、庭院构成。项目将按五星级标准打造高端度假型酒店,建有宴会中心、湖滨酒店、书画院、养生馆和客房区等,客房总数约80间,建成后拟由日本酒店运营公司运营。目前酒店主体建筑已完成,内装硬装施工接近尾声,软装及室内家具陈设即将入场,预计2024年5月对外运营。