• 足额五险
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住

The front desk agent's mainresponsibility is to assist guests with check-in and check-out processes,answer inquiries, provide information about hotel facilities and services, andhandle guest complaints or requests. They must maintain a professional andfriendly demeanor while interacting with guests and ensure that allinteractions are handled efficiently and effectively.
前台接待员的主要责任是协助客人办理入住和退房手续，回答咨询，提供有关酒店设施和服务的信息，并处理客人的投诉或请求。他们必须在与客人互动时保持专业友好的态度，并确保所有互动都能高效、有效地处理。
  
1.      Greeting and  Check-in/Check-out: Welcome guests upon their arrival, process check-ins and  check-outs accurately and efficiently, verify guest information, and provide  room keys or access cards.
  
迎接客人和办理入住/退房：在客人到达时热情迎接，准确高效地办理入住和退房手续，核实客人信息，并提供房间钥匙或门禁卡。
  
2.      Guest Assistance: Answer  guest inquiries, provide information about hotel services, amenities, and  local attractions, assist with booking reservations, arrange transportation,  and address any concerns or requests guests may have.
  
协助客人：回答客人的询问，提供有关酒店服务、设施和当地景点的信息，协助预订餐厅或其他服务，安排交通方式，并处理客人可能有的任何问题或请求。
  
3.      Communication and  Coordination: Maintain effective communication with other hotel departments  to ensure smooth operations and guest satisfaction. Collaborate with  housekeeping, maintenance, and concierge teams to address guest needs  promptly.
  
沟通与协调：与酒店其他部门保持有效沟通，以确保运作顺利和客人满意。与客房部、维修和礼宾团队合作，及时满足客人的需求。
  
4.      Cash Handling and Billing:  Handle cash transactions, process payments, and maintain accurate records of  guest charges. Ensure the security of cash and confidential guest information  at all times.
  
现金处理和结算：处理现金交易，进行付款处理，并准确记录客人消费。始终确保现金和客人信息的安全。
  
5.      Problem Resolution: Address  guest complaints or issues promptly and effectively, striving to resolve them  to the guest's satisfaction. Escalate any unresolved issues to the supervisor  or manager for further assistance.
  
问题解决：及时有效地处理客人的投诉或问题，努力解决以满足客人的需求。将任何未解决的问题上报给主管或经理，以获取进一步的帮助。
  
6.      According to the situation,  the front desk agent needs to help other sections such as bell, butler, and  executive lounge. Flexibility is required.
  
根据情况，前台服务员需要帮助其他部门，如钟点房、管家和行政酒廊。需要有灵活性。
  
7.      Front desk staff members are  required to work night shifts according to their roster.
  
前台工作人员需要按照排班表要求进行夜班工作。
     

紫云玄清是金坛茅山旅游度假区首家以“维持生态、恢复生态”为规划建设前提，打造环境优先，山水交融，注重建筑空间与茅山自然生态景观相互交融、和谐共生的低密度五星级标准度假酒店。该项目位于江苏省金坛茅山旅游度假区北部核心片区，西临茅山颐园，北接金茅公路，占地1825亩，建设用地面积约216.08亩，建筑面积3.1万平方米，由常州紫云湖旅游开发有限公司投资建设，总投资超10亿元。项目以“生态游憩、休闲度假、文化体验”为功能定位，突出山水交融的自然特色，主要呈现“一核、二带、七区”空间布局和“同心圆式”绿化结构。其中“一核”为湖心酒店；“二带”为入口瀑布景观带、湿地景观带；“七区”为入口区、会议综合区、书画院、酒店配套区、森林生态区、湿地果园、保育生态区；“同心圆式”型绿化由林地、湿地、水系、岛屿、庭院构成。项目将按五星级标准打造高端度假型酒店，建有宴会中心、湖滨酒店、书画院、养生馆和客房区等，客房总数约80间，建成后拟由日本酒店运营公司运营。目前酒店主体建筑已完成，内装硬装施工接近尾声，软装及室内家具陈设即将入场，预计2024年5月对外运营。