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§ 负责及时并专业的回应所有电话和邮件询问,在常规联系方式无法发挥作用时,负责信息的分发及传递。
Respond to all telephone calls enquiries and e-mail in a timely and professional manner Initiate the taking and the distribution of messages if the contacts are unavailable.
§ 确保维护五星级水准的工作环境,为所有客人留下积极正面的第一印象。
Ensure the maintenance of a five star environment and positive first impression for all guests.
§ 确保及时、正确的完成所有部门报告和通信。
To ensure that all departmental reports and correspondence are completed punctually and accurately.
§ 维护前台日志和跟踪报告,并跟进相关事宜。
To maintenance reception log book and trace report and follow up accordingly.
§ 协助回顾与接待台相关的管理政策和程序,并根据实际需要不断改进并提高。
To assist in the review of all administrative policies and procedures relating to the reception desk, continually looking for methods to improve as required.
§ 始终根据凯悦酒店的品牌标准,提供礼貌、专业、高效、灵活的服务。
To provide a courteous, professional, efficient and flexible service at all times, following Hyatt Standards of Performance.
§ 确保所有的宾客服务员、按摩师、美体师始终提供礼貌、专业的服务。
Ensure all Guest Services Officers, Aesthetics and Massage therapists provide a courteous and professional service at all times.
§ 了解水疗与健身中心的优惠活动,并积极推广,熟知所有服务设施及服务项目的运营时间。
To be completely aware of Fitness Centre activities, and to promote these actively, completely familiar with all spa facility opening and closing hours as well as product and services offered.
§ 协助回顾与前台接待工作相关的管理政策和程序,并根据需要不断改进和提高。
To assist in the review of all administrative policies and procedures relating to the reception desk, continually looking for methods to improve as required.
§ 灵活并适应在水疗与健身中心内不同区域的轮换工作。
To be entirely flexible and adapt to rotate within the different sub departments of Spa and Fitness Center areas.
§ 熟悉酒店所有服务项目和设备设施。
To be fully conversant with all services and facilities offered by the Hotel.
§ 执行水疗与健身中心既定的开始/结束营业的工作程序。
To perform opening and closing procedures established for the Spa and Fitness Center areas.
§ 确保水疗与健身中心前台和周围区域始终整洁有序。
To ensure that the Spa and Fitness Center reception, and surrounding area is kept clean and organized at all times.
§ 管理日常消耗品的用量和库存。
To monitor operating supplies and inventory levels.
§ 礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题进行汇报,并及时回馈和跟进。
To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
上海金茂君悦大酒店位于88层金茂大厦的53-87层,拥有548间豪华客房的上海金茂君悦大酒店地处浦东高速发展的商业金融区陆家嘴的中心,离上海国际会议中心仅五分钟,距豫园和外滩——上海邻江大道、以及大道旁耸立的古典风格建筑群只有十分钟路程。从酒店到虹桥国际机场只需四十分钟,到浦东国际机场只需四十五分钟。548间舒适豪华的客房位于金茂大厦的58至85层,酒店的装修富有特色,现代艺术中融入了中国传统文化。客房豪华优雅,均可欣赏申城美景。酒店拥有嘉宾轩套房33间、外交官套房8间、总统套房2间及主席套房1间。上海金茂君悦大酒店有8个餐厅及酒吧供商务客人选择,其中包括粤珍轩 - 广东餐厅、食在56-汇集多种风味的自助餐厅,日珍 - 日本餐厅、天庭 - 位于56层中庭底部的西式甜点下午茶、精饼屋-位于1层大堂的西饼店、金茂俱乐部 - 上海本帮菜餐厅、九重天酒廊- 位于87层的空中餐厅酒廊、53楼印艺术餐廊-。Impression。酒店有各种宴会和会议设施。其中包括能容纳1200人的大宴会厅、800人的嘉宾厅及11个多功能厅,均装备完善的艺术多媒体器材及音像设施。全新推出的水瓶厅拥有两个多功能厅,总面积约为368平方米,可同时容纳多至270人。我们致力于创造一个以客为尊的专业工作环境。我们致力于营造“不是家,胜似家”的温馨的氛围氛围。我们提供员工发展机会,使员工实现个人和职业目标;上海金茂君悦大酒店,诚邀您的加入!有意者可在最佳东方平台直接投递简历或直接前往酒店人力资源部面试面试地址:上海市金茂大厦12号门地下一层人力资源部面试时间:周一至周五10:00~18:00联系人:Lydia联系电话:13585683483 / 021-80241234转人事部(国定假日除外,直接前来应聘者请携带本人身份证及个人1寸相片一张)