§ 全面负责房务部整体服务水平的提升,对OTA全平台和Hysat的表现得分负责。
Fully responsible for the improvement of the overall service level ofthe Rooms, and the performance of the whole OTA platform and Hysat.
§ 分析,总结各平台顾客反馈,形成报告,定期向团队和管理层汇报。并根据顾客反馈,及时调整部门运营,制作提升服务的行动方案。
Analyse and summarize customer feedback on each platform, and report toteam and management regularly. And according to customer feedback, adjust thedepartment operation procedure, and make action plans to improve service.
§ 根据顾客意见调查结果,确保所有改进措施贯彻执行。
Responds to theresults of the Consumer Audit and ensures that the relevant changes areimplemented.
§ 保持对客人需求的敏感度,打造适合本酒店客源结构的服务流程和产品,以保证酒店服务水平在市场上的领先性。
Keep the sensitivity of guest needs, and create service processes andproducts suitable for the hotel's customer, so as to ensure the hotel's leadingservice level in the market.
§ 确保所有顾客需求和要求得到及时关注并以正确的方式处理。
Ensures that allguest requests and requirements are attended to promptly and handled in thecorrect manner.
§ 确保与所有部门的沟通和协调工作顺畅有效,特别是与前台、销售、客房、维修、电话、保卫等部门之间。
Ensures thatcommunication and co-ordination of all Departments, with particular emphasis onthe interactions between Concierge and Front Desk, Sales, housekeeping,Maintenance, Telephone, Security are smooth and efficient.
§ 以协助和灵活的态度与其他管理层员工密切合作,关注酒店的整体成功和客人的满意度。
Works closely withother management personnel in a supportive and flexible manner, focusing on theoverall success of the hotel and the satisfaction of hotel guests.
§ 发扬“群策群力”的精神,确保前厅部员工与其他部门在工作中相互支持、灵活变通。
Ensures that theFront Office associates work in a supportive and flexible manner with otherdepartments, in a spirit of “We work through Teams”.
§ 确保执行酒店品牌标准的基本要求,适时提供更多可供选择的品牌服务。
Ensures that allcompany minimum brand standards have been implemented, and that optional brandstandards have been implemented where appropriate.
§ 确保所有系统内所有需跟进事项正确迅速地分类及分发。
Ensures all Tracesare handled and distributed promptly.
§ 始终确保迅速、准确和高效的电话和留言服务。
Ensures speedy,accurate and efficient telephone and message service at all times.
§ 确保所有客人信息遵循清晰简洁的原则准确录入。
Ensures that allguest details are entered correctly in accordance with the principles of cleandata.
§ 确保凯悦天地会员得到品牌所承诺的福利的服务
Ensure the World ofHyatt Member to get the related benefits and services as promised
§ 熟知酒店所有应急操作程序并能够在紧急事件发生时按照程序执行
Familiar with all emergency procedures and ensurecan follow the procedures once emergency case happened
§ 根就酒店运营需要和管理层要求,随时灵活调整在身和团队的工作职责和工作重点,确保酒店高水平运营。
Based on the operational needs and management requirements, flexiblyadjust the responsibilities and priorities of the staff and team at any time toensure the hotel's high level of operation.
上海金茂君悦大酒店位于88层金茂大厦的53-87层,拥有548间豪华客房的上海金茂君悦大酒店地处浦东高速发展的商业金融区陆家嘴的中心,离上海国际会议中心仅五分钟,距豫园和外滩——上海邻江大道、以及大道旁耸立的古典风格建筑群只有十分钟路程。从酒店到虹桥国际机场只需四十分钟,到浦东国际机场只需四十五分钟。548间舒适豪华的客房位于金茂大厦的58至85层,酒店的装修富有特色,现代艺术中融入了中国传统文化。客房豪华优雅,均可欣赏申城美景。酒店拥有嘉宾轩套房33间、外交官套房8间、总统套房2间及主席套房1间。上海金茂君悦大酒店有8个餐厅及酒吧供商务客人选择,其中包括粤珍轩 - 广东餐厅、食在56-汇集多种风味的自助餐厅,日珍 - 日本餐厅、天庭 - 位于56层中庭底部的西式甜点下午茶、精饼屋-位于1层大堂的西饼店、金茂俱乐部 - 上海本帮菜餐厅、九重天酒廊- 位于87层的空中餐厅酒廊、53楼印艺术餐廊-。Impression。酒店有各种宴会和会议设施。其中包括能容纳1200人的大宴会厅、800人的嘉宾厅及11个多功能厅,均装备完善的艺术多媒体器材及音像设施。全新推出的水瓶厅拥有两个多功能厅,总面积约为368平方米,可同时容纳多至270人。我们致力于创造一个以客为尊的专业工作环境。我们致力于营造“不是家,胜似家”的温馨的氛围氛围。我们提供员工发展机会,使员工实现个人和职业目标;上海金茂君悦大酒店,诚邀您的加入!有意者可在最佳东方平台直接投递简历或直接前往酒店人力资源部面试面试地址:上海市金茂大厦12号门地下一层人力资源部面试时间:周一至周五10:00~18:00联系人:Lydia联系电话:13585683483 / 021-80241234转人事部(国定假日除外,直接前来应聘者请携带本人身份证及个人1寸相片一张)