【岗位职责】
1、负责酒店总机日常运营管理,确保电话接听、转接及留言服务高效准确
2、监督总机团队工作表现,制定排班计划并协调人员调配
3、处理客人特殊需求及投诉,提供专业解决方案并跟进落实
4、维护更新酒店通讯系统数据库,确保信息准确性和时效性
5、定期检查设备运行状况,及时报修故障并跟进维修进度
6、编制总机服务标准操作流程,定期组织员工培训
7、分析话务数据,编制运营报告并提出改进建议
【岗位要求】
1、具备酒店总机或前台1年以上工作经验,有团队管理经验者优先
2、普通话标准流利,掌握基础英语会话能力
3、熟练操作酒店电话系统及常用办公软件
4、具备优秀的沟通协调能力和应急处理能力
5、工作细致耐心,能承受高强度工作压力
6、可适应轮班工作制,包括夜班及节假日值班
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JW Marriott Hotel Harbin River North is within close proximity to many famous tourist attractions such as Jinhewan Wetland Park, Harbin Ice-Snow World, Siberian Tiger Park as well as the Harbin Grand Theatre. The hotel features 342 spacious and contemporarily designed guest rooms and suites, 95% of the guest rooms have magnificent panoramic views of the islands and rivers that run through the city, which can be enjoyed through floor-to-ceiling windows. JW Marriott Harbin’s five culinary outlets appeal to the tastes of all guests with the options ranging from casual chic to delicate cuisine. The hotel features 2,141 square meters of fully customizable meeting and event space, the hotel also features a 32,800 square meters delicately manicured outdoor lawn, an ideal choice for weddings or other outdoor events. Other facilities include a 24 hour fitness center equipped with state-of-the-art exercise equipment designed to appeal to travelers committed to maintaining their healthy lifestyles while on the road. Every detail of your stay with us is designed to nurture and celebrate your personal passions. We wish you an exceptional stay.哈尔滨JW万豪酒店位于哈尔滨市松北区商圈中心,毗邻金河湾湿地公园、哈尔滨冰雪世界、东北虎林园、哈尔滨大剧院等著名旅游景点。酒店拥有342间宽敞现代设计的客房和套房,95%的客房可透过全景落地窗观赏到贯穿城市岛屿和河流的壮丽景色。酒店5个餐饮区域迎合客人的多种口味,取悦您的味蕾。酒店拥有2141平方米的会议和活动空间及32800平方米的室外草坪,是婚礼或其他户外活动的理想选择。24小时健身中心,配备“力健”品牌有氧健身设施和设备,旨在吸引致力于在旅途中保持健康生活方式的旅行者。您旅居期间所能感受到的每一处细节都将丰富并激发您的旅途热情。我们祝愿您拥有一次灵感与活力迸发的独特入住体验。