【岗位职责】
1、负责前台日常运营管理工作,确保前台服务流程顺畅高效
2、监督和指导前台员工工作表现,提供必要的培训和指导
3、处理客人投诉及特殊需求,确保客人满意度
4、协调与其他部门的沟通协作,确保信息传递准确及时
5、负责前台班次安排及人员调配,确保各时段服务人力充足
6、检查前台工作区域整洁及设备运行状况,维护良好工作环境
7、审核每日报表及账目,确保数据准确无误
8、执行酒店各项规章制度及服务标准
【岗位要求】
1、具备良好的服务意识和职业素养
2、优秀的沟通协调能力和团队管理能力
3、能够熟练使用酒店管理系统及相关办公软件
4、具备较强的应变能力和问题解决能力
5、能适应倒班工作制
6、有酒店前台工作经验
7、形象气质佳,普通话标准
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JW Marriott Hotel Harbin River North is within close proximity to many famous tourist attractions such as Jinhewan Wetland Park, Harbin Ice-Snow World, Siberian Tiger Park as well as the Harbin Grand Theatre. The hotel features 342 spacious and contemporarily designed guest rooms and suites, 95% of the guest rooms have magnificent panoramic views of the islands and rivers that run through the city, which can be enjoyed through floor-to-ceiling windows. JW Marriott Harbin’s five culinary outlets appeal to the tastes of all guests with the options ranging from casual chic to delicate cuisine. The hotel features 2,141 square meters of fully customizable meeting and event space, the hotel also features a 32,800 square meters delicately manicured outdoor lawn, an ideal choice for weddings or other outdoor events. Other facilities include a 24 hour fitness center equipped with state-of-the-art exercise equipment designed to appeal to travelers committed to maintaining their healthy lifestyles while on the road. Every detail of your stay with us is designed to nurture and celebrate your personal passions. We wish you an exceptional stay.哈尔滨JW万豪酒店位于哈尔滨市松北区商圈中心,毗邻金河湾湿地公园、哈尔滨冰雪世界、东北虎林园、哈尔滨大剧院等著名旅游景点。酒店拥有342间宽敞现代设计的客房和套房,95%的客房可透过全景落地窗观赏到贯穿城市岛屿和河流的壮丽景色。酒店5个餐饮区域迎合客人的多种口味,取悦您的味蕾。酒店拥有2141平方米的会议和活动空间及32800平方米的室外草坪,是婚礼或其他户外活动的理想选择。24小时健身中心,配备“力健”品牌有氧健身设施和设备,旨在吸引致力于在旅途中保持健康生活方式的旅行者。您旅居期间所能感受到的每一处细节都将丰富并激发您的旅途热情。我们祝愿您拥有一次灵感与活力迸发的独特入住体验。