工作职责
1.确保行政酒廊时刻保持一个清洁,舒适,有序和体面得环境
2.所有陈列的食物和饮品要有吸引力、整洁、有序和美观
3.用高质量的服务来维系行政楼层的高标准要求
4.检查所有分配给客人的房间,确保房间用品配备齐全和客人喜好得以满足.
5.彬彬有礼的询问并接受所有客人的要求
6.客人离店前打电话关心/询问客人离店信息, 并做相关准备
7.准确完整的记录和转述信息
8.供应品和材料的补充要做好简单而完整的申请,并向经理汇报.
9.与客房部同事交流客人的要求和喜好
10.记录报纸及杂志的接收
11.填写每天的食品订单经由行政楼层经理或主管审批后送给厨房
12.食品提取及补充
13.配合房损部门调查非正常事件以保障安全状态
14.保护客人隐私
15.按照迅速平和的方式来解决客人的投诉,以最终达到客人满意
16.处理一些特殊服务,作为一个信息中心,解决客人的所有问题
17.确保在下班前完成该班次的检查表上的所有项目并登记入册
18.确保在交班时信息的转交
19.行使对行政楼层设备的所有权,适时汇报关于部门出现故障需要维护的设施设备
任职要求
1.高中同等及以上学历
2.流利的口头及书面英语
3.计算机知识
4.文件管理知识
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JW Marriott Hotel Harbin River North is within close proximity to many famous tourist attractions such as Jinhewan Wetland Park, Harbin Ice-Snow World, Siberian Tiger Park as well as the Harbin Grand Theatre. The hotel features 342 spacious and contemporarily designed guest rooms and suites, 95% of the guest rooms have magnificent panoramic views of the islands and rivers that run through the city, which can be enjoyed through floor-to-ceiling windows. JW Marriott Harbin’s five culinary outlets appeal to the tastes of all guests with the options ranging from casual chic to delicate cuisine. The hotel features 2,141 square meters of fully customizable meeting and event space, the hotel also features a 32,800 square meters delicately manicured outdoor lawn, an ideal choice for weddings or other outdoor events. Other facilities include a 24 hour fitness center equipped with state-of-the-art exercise equipment designed to appeal to travelers committed to maintaining their healthy lifestyles while on the road. Every detail of your stay with us is designed to nurture and celebrate your personal passions. We wish you an exceptional stay.哈尔滨JW万豪酒店位于哈尔滨市松北区商圈中心,毗邻金河湾湿地公园、哈尔滨冰雪世界、东北虎林园、哈尔滨大剧院等著名旅游景点。酒店拥有342间宽敞现代设计的客房和套房,95%的客房可透过全景落地窗观赏到贯穿城市岛屿和河流的壮丽景色。酒店5个餐饮区域迎合客人的多种口味,取悦您的味蕾。酒店拥有2141平方米的会议和活动空间及32800平方米的室外草坪,是婚礼或其他户外活动的理想选择。24小时健身中心,配备“力健”品牌有氧健身设施和设备,旨在吸引致力于在旅途中保持健康生活方式的旅行者。您旅居期间所能感受到的每一处细节都将丰富并激发您的旅途热情。我们祝愿您拥有一次灵感与活力迸发的独特入住体验。