【岗位职责】
1、负责酒店前厅部的日常运营管理,确保为宾客提供高效、优质的服务体验;
2、监督并指导前台、礼宾、总机等岗位员工的工作,确保服务流程标准化、规范化;
3、处理宾客投诉及突发事件,及时解决问题并跟进反馈,提升宾客满意度;
4、协调与其他部门的沟通与合作,确保跨部门工作顺畅,提升整体运营效率;
5、参与制定并执行前厅部的培训计划,提升员工的专业技能与服务意识;
6、分析宾客反馈及运营数据,提出改进建议并推动落实,持续优化服务质量;
7、协助完成前厅部的排班、考勤及绩效管理,确保团队高效运转;
8、维护酒店品牌形象,确保服务符合JW万豪酒店的高标准要求。
【岗位要求】
1、具备良好的服务意识与职业素养,能够以热情、专业的态度对待宾客;
2、优秀的沟通与协调能力,能够高效处理宾客需求及团队协作问题;
3、较强的应变能力,能妥善应对突发事件及宾客投诉;
4、具备一定的管理经验或潜力,能够带领团队完成目标;
5、熟练使用酒店管理系统(如Opera)及办公软件者优先;
6、能适应倒班工作制,具备较强的抗压能力;
7、对酒店行业有热情,愿意在服务领域长期发展。
位求职者投递了该职位,你的简历匹配度为
你的综合竞争力排名为第
名
立即沟通
JW Marriott Hotel Harbin River North is within close proximity to many famous tourist attractions such as Jinhewan Wetland Park, Harbin Ice-Snow World, Siberian Tiger Park as well as the Harbin Grand Theatre. The hotel features 342 spacious and contemporarily designed guest rooms and suites, 95% of the guest rooms have magnificent panoramic views of the islands and rivers that run through the city, which can be enjoyed through floor-to-ceiling windows. JW Marriott Harbin’s five culinary outlets appeal to the tastes of all guests with the options ranging from casual chic to delicate cuisine. The hotel features 2,141 square meters of fully customizable meeting and event space, the hotel also features a 32,800 square meters delicately manicured outdoor lawn, an ideal choice for weddings or other outdoor events. Other facilities include a 24 hour fitness center equipped with state-of-the-art exercise equipment designed to appeal to travelers committed to maintaining their healthy lifestyles while on the road. Every detail of your stay with us is designed to nurture and celebrate your personal passions. We wish you an exceptional stay.哈尔滨JW万豪酒店位于哈尔滨市松北区商圈中心,毗邻金河湾湿地公园、哈尔滨冰雪世界、东北虎林园、哈尔滨大剧院等著名旅游景点。酒店拥有342间宽敞现代设计的客房和套房,95%的客房可透过全景落地窗观赏到贯穿城市岛屿和河流的壮丽景色。酒店5个餐饮区域迎合客人的多种口味,取悦您的味蕾。酒店拥有2141平方米的会议和活动空间及32800平方米的室外草坪,是婚礼或其他户外活动的理想选择。24小时健身中心,配备“力健”品牌有氧健身设施和设备,旨在吸引致力于在旅途中保持健康生活方式的旅行者。您旅居期间所能感受到的每一处细节都将丰富并激发您的旅途热情。我们祝愿您拥有一次灵感与活力迸发的独特入住体验。