【岗位职责】
1. 负责接听客户来电及在线咨询,高效处理客房预订、修改及取消业务,确保信息准确录入系统。
2. 根据酒店房态及价格政策,向客户提供个性化推荐,积极提升客房销售及附加服务(如餐饮、礼宾等)。
3. 协助处理团队预订、会议预订及特殊需求(如加床、无烟房等),与前台、客房等部门协调落实。
4. 熟练操作酒店预订管理系统(如PMS、Opera),每日核对预订记录,确保订单数据无误。
5. 及时回复客户邮件、传真及平台消息,维护客户关系,处理简单投诉与突发事件。
6. 完成上级交办的其他行政支持工作,如制作预订报表、整理客户档案等。
【岗位要求】
1. 学历、经验、年龄不限,酒店管理、旅游或相关专业优先,具备客服或酒店实习经验者更佳。
2. 普通话标准流利,沟通表达清晰,具备基本英语听说读写能力(能处理外宾预订基础沟通)。
3. 熟练使用办公软件(Word/Excel),能快速学习酒店系统操作。
4. 具备服务意识与耐心,抗压能力强,能适应倒班制(含周末及节假日)。
5. 工作细致严谨,逻辑清晰,具备良好的团队协作与主动反馈意识。
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JW Marriott Hotel Harbin River North is within close proximity to many famous tourist attractions such as Jinhewan Wetland Park, Harbin Ice-Snow World, Siberian Tiger Park as well as the Harbin Grand Theatre. The hotel features 342 spacious and contemporarily designed guest rooms and suites, 95% of the guest rooms have magnificent panoramic views of the islands and rivers that run through the city, which can be enjoyed through floor-to-ceiling windows. JW Marriott Harbin’s five culinary outlets appeal to the tastes of all guests with the options ranging from casual chic to delicate cuisine. The hotel features 2,141 square meters of fully customizable meeting and event space, the hotel also features a 32,800 square meters delicately manicured outdoor lawn, an ideal choice for weddings or other outdoor events. Other facilities include a 24 hour fitness center equipped with state-of-the-art exercise equipment designed to appeal to travelers committed to maintaining their healthy lifestyles while on the road. Every detail of your stay with us is designed to nurture and celebrate your personal passions. We wish you an exceptional stay.哈尔滨JW万豪酒店位于哈尔滨市松北区商圈中心,毗邻金河湾湿地公园、哈尔滨冰雪世界、东北虎林园、哈尔滨大剧院等著名旅游景点。酒店拥有342间宽敞现代设计的客房和套房,95%的客房可透过全景落地窗观赏到贯穿城市岛屿和河流的壮丽景色。酒店5个餐饮区域迎合客人的多种口味,取悦您的味蕾。酒店拥有2141平方米的会议和活动空间及32800平方米的室外草坪,是婚礼或其他户外活动的理想选择。24小时健身中心,配备“力健”品牌有氧健身设施和设备,旨在吸引致力于在旅途中保持健康生活方式的旅行者。您旅居期间所能感受到的每一处细节都将丰富并激发您的旅途热情。我们祝愿您拥有一次灵感与活力迸发的独特入住体验。