招聘Executive Floor Agent/Butler 行政楼层服务员/行政楼层侍从

Upon check in, registers guest and assign rooms.Accommodates special requests whenever possible. If needed, assists guests incompleting the registration cards. Usessuggestive selling techniques to sell rooms and to promote other services ofthe hotel. Verifies the guest’s method of payment and follows establishedcredit-checking procedures or refers cash handling payment to cashiers.

办理入住登记手续时，尽可能根据客人喜好安排房间。如果需要，帮助客人填写登记表。运用建设性销售技巧推销客房及其它酒店服务。确认客人付款方式，遵循既定信用制度，接受现金支付。

Upon departure of guests, processes theguest check out procedures. Inquires for last minute charges. Receives paymentfrom guests. Settles the guest account and gives copy of the invoice.

办理结帐手续时，执行结帐程序完毕后交给客人一份发票。

Handles all front office cashiers’transactions such as posting charges to guests and exchanging foreign currencyaccording to the procedures. At the endof shift, balances his/her cash float.

执行前台出纳一切帐务交易，例如：根据程序入帐，兑换外币。下班时平帐。

Answers all guest requests and questions ina friendly and caring manner, whether by telephone or in person,provides/receives information and takes appropriate actions or refers thematters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handlingmessages or dealing with a complaints

无论电话或面对面交流，均应礼貌地回答客人讯问。提供或接收信息并采取相应行动，或移交给相关人员处理。例如：提供保险箱，处理留言，处理投诉。

Coordinates room status updates with thehousekeeping department by notifying them of late check-outs, early check-insand special requests.

协助客房部更新房间状态，例如：通知团队离店时间，延迟结帐，提前登记入住以及其它特殊需要。

Keeps himself/herself informed of productand service knowledge as well as the hotel daily and meeting activities.

随时了解酒店服务设施信息以及每日会议活动。

Possesses a working knowledge of the roomreservation procedures.

掌握预定程序。

Maintains the neatness of his/her workingarea.

保持工作区域清洁卫生。

Makes sure that the Executive Lounge isalways in the best condition and that it is kept clean and tidy.

确保行政酒廊一直保持最佳环境，保持干净整洁。

Assists guests when choosing their food anddrinks and is always well informed what is served on each days buffet.

充分了解每天的自助餐，协助客人选择食物和饮料。

JW Marriott Hotel Harbin River North is within close proximity to many famous tourist attractions such as Jinhewan Wetland Park, Harbin Ice-Snow World, Siberian Tiger Park as well as the Harbin Grand Theatre. The hotel features 342 spacious and contemporarily designed guest rooms and suites, 95% of the guest rooms have magnificent panoramic views of the islands and rivers that run through the city, which can be enjoyed through floor-to-ceiling windows. JW Marriott Harbin’s five culinary outlets appeal to the tastes of all guests with the options ranging from casual chic to delicate cuisine. The hotel features 2,141 square meters of fully customizable meeting and event space, the hotel also features a 32,800 square meters delicately manicured outdoor lawn, an ideal choice for weddings or other outdoor events. Other facilities include a 24 hour fitness center equipped with state-of-the-art exercise equipment designed to appeal to travelers committed to maintaining their healthy lifestyles while on the road. Every detail of your stay with us is designed to nurture and celebrate your personal passions. We wish you an exceptional stay.哈尔滨JW万豪酒店位于哈尔滨市松北区商圈中心，毗邻金河湾湿地公园、哈尔滨冰雪世界、东北虎林园、哈尔滨大剧院等著名旅游景点。酒店拥有342间宽敞现代设计的客房和套房，95%的客房可透过全景落地窗观赏到贯穿城市岛屿和河流的壮丽景色。酒店5个餐饮区域迎合客人的多种口味，取悦您的味蕾。酒店拥有2141平方米的会议和活动空间及32800平方米的室外草坪，是婚礼或其他户外活动的理想选择。24小时健身中心，配备“力健”品牌有氧健身设施和设备，旨在吸引致力于在旅途中保持健康生活方式的旅行者。您旅居期间所能感受到的每一处细节都将丰富并激发您的旅途热情。我们祝愿您拥有一次灵感与活力迸发的独特入住体验。