招聘Floor Supervisor 楼层主管_哈尔滨JW万豪酒店招聘信息-最佳东方

Supervise the work of room attendants to ensure all guest rooms and corridors are maintained to the highest standard of cleanliness and tidiness to ensure guest satisfaction and oversee that occupied rooms are serviced and that check out rooms are serviced based on the arrival time of the next guest.

监管客房服务员的工作确保维护所有客房和走廊达到清洁和整洁最高标准，保证客户满意度，监督已住客房的服务并保证已退客房在下一位客人入住前清洁干净。

Inspect occupied and non-occupiedguest rooms and take corrective measures in order to meet standards in terms ofcleanliness, maintenance and supplies. Also check that housekeeping equipments are given proper care andmaintenance whilst being used.

检查住客房和非住客房，并采取纠正措施以达到清洁、维护和供应方面的标准。

Carry out on the job training andbe responsible for grooming and conduct standards of the room attendants on theirassigned floors. Motivate staff to bring about excellent performance. Participate in the evaluation of staffperformance once year.

进行在岗培训，对客房服务员进行指导，使他们达到所分配楼层要求的标准。激励员工使之表现优秀。参与员工每年一次的绩效评估。

Keep updated records of furnituremovement and cleaning schedules of their section.

更新家具挪动和各自区域清洁安排的记录。

Stay informedabout hotel products and services knowledge in order to answer guest questions.

了解酒店产品和服务的知识以满足客人的询问。

Answerall guest questions / requests in a friendly and caring manner, take appropriateactions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving anextra item such as a towel, etc.

友好、关切回答所有客人问题/要求，如必要采取适当行动，视问题交由相关人员来处理。这些请求也许包括回答问题，给客人递送多要的物品如毛巾等。

At theend of shift, do a handover reporting special attention guests, room statusdiscrepancy, unusual situations, incidents that need follow up, to ensureconsistency and guest satisfaction.

下班时，将特别关注的客人、房间状态差异，非正常状况和意外事件记录在交接班日志中便于跟进解决，以确保服务连贯性和客人的满意。

Verifythat pantries are equipped with all the necessary items needed in servicingguestrooms, and proper control is practiced to save expenses.

核实储藏室配备客房服务所需的所有必备品，并适当控制以节省费用。

JW Marriott Hotel Harbin River North is within close proximity to many famous tourist attractions such as Jinhewan Wetland Park, Harbin Ice-Snow World, Siberian Tiger Park as well as the Harbin Grand Theatre. The hotel features 342 spacious and contemporarily designed guest rooms and suites, 95% of the guest rooms have magnificent panoramic views of the islands and rivers that run through the city, which can be enjoyed through floor-to-ceiling windows. JW Marriott Harbin’s five culinary outlets appeal to the tastes of all guests with the options ranging from casual chic to delicate cuisine. The hotel features 2,141 square meters of fully customizable meeting and event space, the hotel also features a 32,800 square meters delicately manicured outdoor lawn, an ideal choice for weddings or other outdoor events. Other facilities include a 24 hour fitness center equipped with state-of-the-art exercise equipment designed to appeal to travelers committed to maintaining their healthy lifestyles while on the road. Every detail of your stay with us is designed to nurture and celebrate your personal passions. We wish you an exceptional stay.哈尔滨JW万豪酒店位于哈尔滨市松北区商圈中心，毗邻金河湾湿地公园、哈尔滨冰雪世界、东北虎林园、哈尔滨大剧院等著名旅游景点。酒店拥有342间宽敞现代设计的客房和套房，95%的客房可透过全景落地窗观赏到贯穿城市岛屿和河流的壮丽景色。酒店5个餐饮区域迎合客人的多种口味，取悦您的味蕾。酒店拥有2141平方米的会议和活动空间及32800平方米的室外草坪，是婚礼或其他户外活动的理想选择。24小时健身中心，配备“力健”品牌有氧健身设施和设备，旨在吸引致力于在旅途中保持健康生活方式的旅行者。您旅居期间所能感受到的每一处细节都将丰富并激发您的旅途热情。我们祝愿您拥有一次灵感与活力迸发的独特入住体验。