招聘Customer Service Guest Specialist - Cantonese_Booking.com招聘信息-最佳东方

You’ll need:

Fluency in English and Cantonese
An affinity for offering excellent customer service
Ability to adapt and work well under pressure in a fast-paced environment
Ability to take ownership and solve problems
Positive and resilient attitude
Great teamwork skills

What you’ll be doing:

Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Ensuring a high level of customer service and a positive guest experience
Supporting your colleagues with peer learning, and being open to feedback from others
Positively participating in company events, and in weekly team meetings
Taking part in new projects and tests that we may need your help with
Promoting the Booking.com culture.

What you’ll get in return:

We offer you many benefits when joining our team.

Full time paid training of 2 weeks
Annual leave entitlement
Quarterly bonus plan
Work schedule provided 4-6 weeks in advance
Catered lunch or dinner depending on your work schedule
Booking.com discount
Health insurance
Continuous growth potential, and free and on demand professional training courses

Join planet Earth's #1 accommodation site Booking.com BV (the company behind Booking.com?) was established in 1996 in Amsterdam, The Netherlands and has grown into the world’s leading online hotel and accommodation reservations company. Booking.com BV currently has local support companies in more than 100 cities, divided over 55 countries around the world.The support company in China works from 5 offices in Shanghai, Beijing, Guangzhou, Chengdu and Haikou. 7000+people right across the world are employed by the various Booking.com group entities and are dedicated to serving Booking.com BV’ s ?property-owning partners and their guests. The group wants to be the best team of motivated and skilled people in the industry. Over 100 nationalities are employed by the Booking.com group. It’s a melting pot of people from all over the world working together. Employees are encouraged to develop their own talents. A variety of trainings and other methods within the Booking.com University program to help to do just that. The local Account Management and Content teams liaise with property partners to support transparency, availability and the best conditions for all visitors of the Booking.com website. The multilingual Customer Service team provides 24/7dedicated assistance and advocacy to make sure all travelers’ stays meet or exceed their expectations. Booking.com BV’s IT teams in Amsterdam take care of creating a perfect experience for the website visitors. We are part of the Priceline Group (NASDAQ: PCLN). ?