招聘客户服务支持专员 - 英文/普通话（应届生）ID35279

渴望发挥自己的能力在日常工作中解决问题并创造价值？希望发挥沟通才能为Booking.com的客人带来亲切友善的服务体验？别东张西望啦，你就是我们要找的那个人！

关于我们：

Booking.com是全球领先的在线住宿预订平台，15000名员工遍及全世界200多家办公室，秉承“探索世界，我们在你身边”的使命，每天让无数旅游梦想成真。

Booking.com客服部门致力于为千万游客以及住宿合作伙伴提供支持。部门由8000多名员工组成，办公室遍及全球13个国家，提供超过40多种语言的服务，7x24小时全年无休。每一位员工都对旅游怀有巨大的热情，竭诚为Booking.com的客人和合作伙伴带来绝佳的服务。

准备好了吗？

工作技能：

流利的普通话和英语

服务意识良好

适应能力强，能够在快节奏高压力的环境下工作

责任感强，主动解决问题

态度积极，抗压能力强

出色的团队合作能力

工作职责：

作为客人和住宿之间的联系人，处理电话和邮件咨询，如：旅行咨询、订单修改、订单取消等

使用正确的工具、方法和流程提供准确、有效和完整的信息

确保高质量服务，提升客户体验

为同事提供培训和工作反馈

积极参与公司活动和每周的团队会议

参加新项目和试验

推广Booking.com的公司文化

福利待遇：

加入我们，福利多多。

2周全职带薪培训

15天年假

5天带薪病假

季度奖金

提前4-6周安排工作计划

根据轮班情况，提供午餐或晚餐

员工优惠

健康保险

职业发展机遇，免费职业培训课程

Join planet Earth's #1 accommodation site Booking.com BV (the company behind Booking.com?) was established in 1996 in Amsterdam, The Netherlands and has grown into the world’s leading online hotel and accommodation reservations company. Booking.com BV currently has local support companies in more than 100 cities, divided over 55 countries around the world.The support company in China works from 5 offices in Shanghai, Beijing, Guangzhou, Chengdu and Haikou. 7000+people right across the world are employed by the various Booking.com group entities and are dedicated to serving Booking.com BV’ s ?property-owning partners and their guests. The group wants to be the best team of motivated and skilled people in the industry. Over 100 nationalities are employed by the Booking.com group. It’s a melting pot of people from all over the world working together. Employees are encouraged to develop their own talents. A variety of trainings and other methods within the Booking.com University program to help to do just that. The local Account Management and Content teams liaise with property partners to support transparency, availability and the best conditions for all visitors of the Booking.com website. The multilingual Customer Service team provides 24/7dedicated assistance and advocacy to make sure all travelers’ stays meet or exceed their expectations. Booking.com BV’s IT teams in Amsterdam take care of creating a perfect experience for the website visitors. We are part of the Priceline Group (NASDAQ: PCLN). ?