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Career Opportunity

    职位:Customer Service Partner Specialist - Taiwanese ID35474

  • 职位性质:全职
  • 工作地区:上海市浦东新区
  • 招聘人数:若干
  • 学  历:本科
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:面议
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:不限
  • 薪资待遇:1万-1.5万
  • 职位有效期:2019-05-23至2019-08-21

岗位职责/职位描述

Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com's partners a friendly, personal and positive experience every time? If so, you could be the hero we’re looking for!


Who we are:


Booking.com is the planet’s #1 accommodation site. Booking.com’s diverse team, 15,000 strong, is united by a single mission: to empower people to experience the world. Whether in Singapore or at one of the over 200 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.


Supporting them as they do, as well as our partners who help them do it, is Booking.com’s globally diverse Customer Service department. Over 8000 people strong, speaking more than 40 languages, in 13 countries worldwide – the CS department is connected by a love of travel and a passion for creating an incredible experience for Booking.com’s guests and partners, 24 hour a day, 7 days a week. 


So, are you ready?


You’ll need:

Fluency in English and Taiwanese Mandarin 

An affinity for offering excellent customer service

Ability to adapt and work well under pressure in a fast-paced environment

Ability to take ownership and solve problems

Positive and resilient attitude

Great teamwork skills

What you’ll be doing:

Be the first point of contact for Booking.com’s accommodation partners by phone and email; resolving low to high complexity questions and queries, such as modifications to rooms, -rates, -and availability, extranet tooling, special requests, more technically advanced requests etc.

Providing accurate, valid, and complete information by using the right tools, methods, and processes.

Ensuring a high level of partner service and a positive partner experience

Making effective decisions on when to escalate a case

Supporting your colleagues with peer learning, and being open to feedback from others

Positively participating in company events, and in weekly team meetings

Taking part in new projects and tests that we may need your help with

Promoting the Booking.com culture.

What you’ll get in return:


We offer you many benefits when joining our team.

Full time paid training 

Annual leave entitlement

Quarterly bonus plan

Work schedule provided 4-6 weeks in advance

Catered lunch or dinner depending on your work schedule

Booking.com discount

Health insurance

Continuous growth potential, and free and on demand professional training courses


Want to apply?


If you like what you see then click the link below to apply! The next page will begin a competency test which is Step 1 of the recruitment process. This should take no longer than 45 minutes to complete.