• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住
• 员工生日礼物
• 帅哥多
• 美女多
• 年终奖

1.Receive all incoming calls in a courteous and friendly manner, responsible for accurate connection.
礼貌和友好地接听所有的来电, 并负责准确的接转。
2.Answer all calls in the manner specified by the P & P of The hotel on a consistent basis.
始终按照酒店的政策和程序礼貌地接听电话。
3.Answer guest’s inquires over the phone and follow up personally to resolve Guest request.
接听客人的电话并亲自采取行动去跟进客人的要求。
4.You will not transfer any call from Guest Room to another Department or section.
回答客人的电话询问，不要将电话接转至有关部门。
5.Responsible for In-Room Dinning and handle guest request in a friendly, warm efficiently manner, providing suggestive choices and up selling.
负责高效地为客人提供点餐服务并传递给客房送餐部，提供选择建议和促销推荐。
6.Responsible for booking and placing of guest IDD & DDD calls correctly.
负责准确地为客人提供国内或国际长途电话。
7.Responsible for placing of guests’ wake-up calls accurately and timely.
负责准确及时的为客人提供叫醒服务。
8.Perform personalized wake-up call efficiently and consistently.
执行个性化的VIP叫醒服务。
9.Responsible for monitoring wake-up call log and take appropriate action if a call is not answered.
负责检查叫醒服务记录, 并在电话没有人接听时采取适当的措施。
10.Have thorough knowledge of and assists guests and callers with the hotels Voice Mail system.
充分了解酒店的语音信箱系统，并帮助客人和来电者使用该系统。
11.Contribute to overall efficiency by performing other relevant duties as assigned.
像对待分配的任务那样对待其它相关临时任务，以提高整体效率。
12.Report fault promptly during the duty.
及时报告当班期间发生的错误事件。
13.Have thorough and detailed knowledge of hotel facilities and hours of operation, to ensure correct response to guests` questions.
充分了解酒店设施和营业时间, 确保正确回答客人的问题。
14.Knowledge of daily events in the hotel.
了解酒店的日常宴会活动。
15.Have a thorough knowledge of emergency procedures; i.e. fire, alarm, evacuation, bomb, threat etc.
充分了解紧急事件处理程序,例如火警, 警报,疏散,轰炸,恐吓等等。
16.Cultivate good working relationships with inter-related departments.
培养部门间良好的工作关系。
17.Identity VIP, regular guests and long staying guests and build rapport to offer personalized service and assistance.
识别贵宾,常规客人和长住客人并且亲善地提供个性化的服务和帮助。
18.Handle the guest request and follow up that all requests have been responded to the guest’s full satisfaction.
迅速处理“ 宾客服务”并跟踪确保客人完全满意。
19.Take appropriate action to resolve guest complaints.
采取合适的行为解决客人投诉。
20.Promote the hotel and Marriott Group products and services
促销酒店与万豪集团的产品与服务。
21.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
保持对产品与服务的高度了解以便于向客人解释和销售服务与设施。
22.Provide information to clients on hotel services, activities and local city information.
向客人提供有关酒店服务，活动和城市信息。
23.Handle inquires and bookings in accordance with the department’s routine.
按照部门工作程序处理客房的预订和咨询。
24.Review and deals with the daily reservation from varies channel.
检查并及时处理所有渠道的预订工作。
25.Record and file processes in-coming reservations.
存档所有新进的预订。
26.Ensure all facts of a reservation have been actioned. Example: Transportation, Amenity and special requirement etc.
确保所有与预订有关的事宜都作妥善处理，如接送机，欢迎礼品，特殊要求等。
27.Process cancellation/amendments for groups and conventions.
处理取消或更改预订（诸如：续住和提早退房等等）。
28.Investigate and handles no show reservations.
排查并处理预订未到预订。
29.Be aware of rate changes/ special offers/promotions/close out dates.
悉知房价变动，特殊安排，各种促销活动和预订截止日期。
30.Prepare and maintains files, reports, letters, memorandums and other relevant business documentation.
对文档，报告，信函，公文和其他相关业务资料进行有效维护和存档。
31.Ensure a high level of cleaning is maintained in your work area.
保持维护所在工作区域的高度整洁。
32.Abide by the Marriott Group services standard
在工作中遵循万豪集团服务标准。
33.Abide by the Hotel’s Policies and Procedures, Marriott Group of Business Conduct and the hotel’s Associate Handbook
遵守酒店的工作政策及程序，遵守万豪集团的商业行为规范以及员工手册中的条款。
34.Be well-groomed and personal hygiene is maintained to the standards of The hotel handbook
遵守酒店员工手册里对个人卫生和仪容仪表的规定。
35.Carry out other tasks as directed by your supervisors.
完成你上级交待的其它任务。
36.Other reasonable jobs may be assigned according to the instructions of departmental director/manager.
根据部门总监/经理的指示执行其他合理的工作安排。

温州万豪酒店坐落于地理位置优越的滨江核心商务区，直面瓯江。内设310间设计温馨雅致、明净舒适的客房与套房，临江客房可纵览沿江旖旎风光，坐观双吉尼斯纪录山体灯光秀，感受水墨山景与繁华都市夜景相互辉映。万豪中餐厅，贡厨全日制餐厅，珍隅餐厅和大堂吧等4个餐饮设施带您感受地道珍馐和环球美味；近1300平米的无柱式江景宴会厅和多个多功能会议场所是您举办盛大节庆和会议的心仪之选。无论是周边游玩，还是商务出行，入住温州万豪酒店，畅享非凡体验。让我们一起开启全新的旅程，坚持以人为本，追求卓越，拥抱变革，正直诚信，服务世界的核心价值。温州万豪酒店，诚邀您的加入！面试时间：周一至周五8:30-17:30