• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 人性化管理
• 员工生日礼物
• 包吃包住

Mandarin Oriental, Shenzhen is looking for Tapas Outlet Manager to join our Food & Beverage Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The 178-room Mandarin Oriental, Shenzhen is situated in one of the prime spots in the southern city, in the stunning UpperHills building, with a panoramic perspective of the city’s soaring skyline and lush parklands. With easy downtown access, Mandarin Oriental, Shenzhen, has a total of eight restaurants and bars, including a gourmet Cantonese outlet helmed by acclaimed celebrity
Chef Fei, as well as a best-in-class Spa and Wellness facilities including a dramatic indoor swimming pool. Well known for its uncompromising levels of personalised and bespoke services, Mandarin oriental, Shenzhen was recognised as the first Forbes travel guide five-star hotel of the city.

About the job
Based at the Mandarin Oriental, Shenzhen within the Food & Beverage Division in Shenzhen, Tapas Outlet Manager is responsible for the overall business performance, guest satisfaction, colleague engagement and operational excellence of the assigned outlet. Tapas Outlet Manager reports to Assistant Director of Restaurants, Bars and Experiences.

As Tapas Outlet Manager, you will be responsible for the following duties:


 
Provide strong leadership,
     coaching, and development to outlet colleagues, fostering a culture of
     excellence that ensures outstanding guest satisfaction, colleague
     engagement, and operational success 
 
Develop and foster a strong
     learning and development culture within the outlet, ensuring colleagues
     are equipped with the skills, knowledge, and behaviors required to perform
     their roles effectively and consistently deliver exceptional results
 
Oversee guest feedback
     channels, satisfaction metrics, and online reputation performance,
     translating insights into continuous improvement strategies that elevate
     service standards, strengthen guest loyalty, and reinforce the outlet's
     reputation for excellence.
 
Drive the achievement of
     departmental revenue, profitability, productivity, and operational
     objectives through strategic planning, effective resource management, and
     disciplined execution, ensuring sustainable business performance and
     service excellence.

As Tapas Outlet Manager, we expect from you: 

 
Minimum 3 years’ relevant working experience in similar capacity
 
Excellent communication and
     organization skills
 
Excellent command of both
     spoken and written Mandarin and English
 
Strong operational expertise,
     including service excellence, quality assurance, inventory management,
     cost control, and compliance with health and safety standards
 
A hands-on leadership approach
     with the flexibility to thrive in a fast-paced and dynamic hospitality
     environment.

Our commitment to you 

 
Learning & Development.
     Your success is our success. We craft unique learning and development
     programmes for various stages in your career so that you grow,
     continuously.
 
MOstay. When you work as hard
     as our colleagues do, it’s important to take time off. As a member of the
     #MOfamily, you can stay with us wherever you go in the world. The MOstay
     programme offers complimentary nights and additionally attractive rates on
     rooms for you and your loved ones.
 
Heath & Colleague Wellness.
     Finding the right work-life balance is important. Your wellbeing matters
     to us. A variety of health benefits and wellness programmes are offered to
     all our colleagues, globally.
 
Retirement Plans. When you show
     commitment to us, we reciprocate. We offer different retirement plans
     depending on the length of your service and your role.

We’re Fans. Are you?

深圳文华东方酒店坐落于福田中央商务中心区，位于深业上城产业研发大厦OT1 67-79层，是一间具有活力的豪华酒店，坐拥三大中央公园，可俯瞰深圳市360度全景。酒店拥有178间客房，其中标准客房面积超过56㎡，所有客房可将周围城市景观尽收眼底；同时还配备空中大堂、净空30米的室内游泳池、知名的文华东方水疗、全日制餐厅、中餐厅以及空中花园特色酒吧和西餐厅等。  深圳文华东方酒店还拥有一座独立的镂空式宴会活动场地，包含了一个面积700平方米的大型星级宴会厅、400平方米的中等型宴会厅与多个灵活多变的会议空间，这里将是举办各种会议以及社交活动的理想场所。 Enjoying a panoramic view of the city, the world-class luxury hotel Mandarin Oriental is situated on the 67th through 79th floor of Tower One of the R&D Buildings of Shum Yip’s UpperHills, where is located in Futian Central Business District. The hotel owns 178 guestrooms and suites, not one of less than 56 square meters in size, offering guests spacious accommodation in the city with outstanding views of the city skyline and the surrounding city parks. The hotel also features sky lobby, indoor swimming pool with a clearance of 30 meters, renowned SPA, all-day dining restaurant, Chinese restaurant, sky garden bar and western restaurant. Mandarin Oriental, Shenzhen boasts an independent hollow-out style function spaces, including a spectacular 700 sq.m grand ballroom and an 400 sq.m junior ballroom plus a variety of multi-purpose function spaces, making this the ideal destination for conferences and social gatherings of all sizes.