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岗位职责
1.负责每日楼层的工作及交接情况的安排和督查。
2.随时掌握楼层客房的入住状况。
3.关注宾客动态，处理临时发生的问题，有重大问题时及时向部门经理汇报。
4.配合质检部做好对客房抽查工作。
5.关心员工的工作和生活问题，及时向部门经理汇总。
6.及时了解预定资料，了解客情，特别是酒店贵宾及常客的姓名。
7.熟知酒店内外信息，为客人提供准确的问询服务。
岗位要求
1.3年以上高星级酒店工作经验，2年以上五星级酒店楼层主管经验。
2.中等以上学历，有一定的英语口语基础。
3.熟知客房管理专业知识。
4.性格开朗、工作踏实，有较强的服务意识和责任感。
5.有五星级酒店筹备经验者优先。
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酒店业--国际高端酒店/5星级
100-499人
私营．民营企业
包头茂业万豪酒店位于昆都仑区商业中心地带，可方便宾客前往城市的各大公司企业以及自然和文化景点。酒店坐拥阿尔丁广场和被称为“城市绿肺”的阿尔丁植物园之间，邻近北方兵器城、赛罕塔拉城中草原等市内景点，距包头火车站约15分钟车程，距包头机场约35分钟车程。酒店坐落的茂业天地附设零售商场、多家餐厅和CGV院线等便利设施。酒店拥有300间颇具魅力、格调雅致的客房和套房，3间各具风味的时尚餐厅，且配备2600平米的现代化宴会设施及多功能会议空间。赋予活力的健身中心和舒缓感官的室内恒温泳池为宾客提供舒适休闲的体验。便利的地理位置、现代化的设施及贴心的服务，包头茂业万豪酒店为商旅宾客提供宾至如归的体验。Marriott Baotou HotelLocated in the business center of Kundulun District, Marriott Baotou Hotel is close to the large corporates and natural and cultural attractions. The Hotel situates between the Aerding Square and the Aerding Botanical Garden known as the city's green lung, also near the the North Weapon Park and the Saihantala Inner City Grassland. It is also conveniently situated, with only a 15-minute drive from the Baotou Railway Station, and a 35-minute drive from Baotou Airport. The Maoye Center provides a shopping mall with many restaurants and CGV cinema and other recreation facilities. Marriott Baotou Hotel offers business and leisure travelers an outstanding combination of comfort, service and convenience.Contemporary and elegant in design, Marriott Baotou Hotel features 300 guest rooms and suites. A delightful gastronomic experience awaits at three stylish restaurants. With 2,600 square meters of meeting and banquet facilities, Marriott Baotou Hotel offers comprehensive venues for weddings and business meetings. Hotel also offers an on-site fitness center, heated indoor pool, provides guests with a comfortable and relaxing experience.
